What are the responsibilities and job description for the Customer Service Representative/Data Entry position at Oceane Marine Shipping Inc.?
The Customer Service Data Entry Specialist plays a crucial role in ensuring smooth and efficient operations by providing excellent customer service and accurate data entry. This individual will handle a high volume of calls, data entry, and contribute to a collaborative team environment.
Responsibilities May Include:
Answer incoming phone calls and resolve customer inquiries and issues.
Guide new clients through shipping processes and provide rate quotes.
Look up sailing schedules and identify shipment statuses.
Maintain and update inbound vehicle inventory records.
Make bookings, prepare dock receipts, and file shipper’s export declarations.
Prepare export documents (CTNs) as required by the country of destination.
Assist with US Customs problems and monitor delivered vehicles and Customs
clearances.
Track down payments and balance due payments.
Collaborate closely with trucking companies for vehicle deliveries to the port.
Routinely update the internal bookkeeping system.
Utilize various software applications including Excel, Word, Outlook,
Streamline/Salesforce, and web-based applications.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $21