What are the responsibilities and job description for the Executive Housekeeper position at Ocean's Edge Resort & Marina?
Duties and Responsibilities
- Responsible for directing and administering the entirety of housekeeping operations to ensure overall cleanliness
- Conduct product quality and routine grounds inspections in accordance with hotel policy to uphold outstanding guest service
- Implement and maintain SOP's to ensure the cleanliness of guest rooms, public spaces, bathrooms, offices, banquet areas, storage, and conference rooms in compliance with hotel policy and all local, state, and federal standards
- Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures
- Oversee, train, and ensure proper usage of cleaning supplies and chemicals
- Ensure proper handling, labeling, and storing of all hazardous supplies in accordance with state and federal law
- Routinely participate in management meetings for innovation and improvement
- Represent the hotel in an exceptional and professional manner
- Resolve customer issues and complaints as they pertain to housekeeping
Education and experience
- High school diploma or equivalent experience
- Minimum 3 years experience in the hospitality field
- Minimum 2 years experience in a supervisory position
Required skills and qualifications
- Working knowledge of labor management scheduling procedures and systems
- Working ability to lead and train a diverse team of employees
- Demonstrated analytical problem solving, planning, forecasting, and implementation abilities
- Basic management skills: Conflict resolution, development, team building, coaching, etc.
- Ability to work flexible hours: Nights, weekends, and holidays as needed
- Ability to lift at least 30 pounds regularly
- Ability to stand and walk for long periods of time
- Ability to twist, bend, squat, and stretch
- Ability to tolerate exposure to caustic chemicals
Preferred qualifications
- Bachelor’s degree
- 5 years experience in the hospitality field
- 3 years management or supervisory role over at least 4 employees
- Spanish speaking