Assistant Director of Housekeeping

Position Summary

The Assistant Housekeeping Manager partners with the Housekeeping Manager to ensure the highest standards of cleanliness, organization, and presentation throughout the resort. This role plays a key part in maintaining guest satisfaction by supporting team leadership, operational efficiency, and adherence to brand and regulatory standards.

Key Responsibilities

• Support the day-to-day operations of the housekeeping department to ensure a consistently exceptional level of cleanliness across the resort
• Assist with inspections of guest rooms, public areas, marina facilities, and back-of-house spaces to uphold Ocean’s Edge standards
• Help implement and maintain housekeeping SOPs in alignment with company policies and local, state, and federal regulations
• Partner with department leadership on scheduling, staffing support, inventory control, and supply management
• Assist with monitoring and maintaining appropriate inventory levels of linens, amenities, and cleaning supplies
• Support onboarding and ongoing training of housekeeping team members, ensuring proper use of equipment, supplies, and chemicals
• Promote safe work practices, including proper handling, labeling, and storage of cleaning chemicals in compliance with safety regulations
• Act as a visible leader within the department, supporting team members, reinforcing standards, and fostering a positive work environment
• Assist in resolving guest concerns and service requests promptly and professionally, ensuring guest satisfaction
• Participate in leadership meetings and contribute to continuous improvement initiatives and operational enhancements
• Represent Ocean’s Edge Resort & Marina with professionalism, warmth, and a commitment to service excellence

Qualifications

Education & Experience

• High school diploma or equivalent required
• 1–2 years of experience in housekeeping or hospitality operations required
• Previous lead or supervisory experience preferred

Skills & Abilities

• Strong attention to detail and commitment to quality standards
• Ability to support, motivate, and guide a diverse team in a fast-paced resort environment
• Effective communication, organizational, and time management skills
• Ability to problem-solve and adapt in a dynamic hospitality setting
• Working knowledge of housekeeping operations and scheduling practices preferred
• Willingness to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift, push, or pull up to 30 pounds regularly
• Ability to bend, twist, squat, and reach as needed
• Comfortable working with cleaning chemicals in a safe and compliant manner

Preferred Qualifications

• 2–3 years of experience in a hotel or resort housekeeping environment
• Bilingual Spanish