What are the responsibilities and job description for the OLRVC Service Writer II (Tuesday-Saturday, 8am-5pm) position at Ocean Lakes Service Corp.?
REPORTS TO: OLRV General Manager
PURPOSE OF POSITION: Oversees efficient operation of the parts and service department.
CLASSIFICATION: Hourly – Non-Exempt – Pay Grade 7
DEPARTMENT: OLRV
DUTIES AND RESPONSIBILITIES:
- Assists guests with parts and service needs.
- Prepares and writes up work orders for services rendered by the service department.
- Maintains and orders technical parts for RV units (i.e., furnaces, refrigerators, air conditioning units.
- Completes and files all warranty claims insuring OLRV Center is properly reimbursed.
- Orders all warranty parts.
- Insures that OLRV Center receives payment for all parts specially ordered by the parts department.
- Assigns work orders as received in proper order and assists as needed.
- Repairs and services recreational vehicles sold by the Sales Department prior to delivery.
- Repairs and services recreational vehicle need as outlined on work orders.
- Will assist guests and finalize sales as needed.
- Maintains cleanliness of the parts department.
- Provide outstanding guest service at every opportunity.
- Promote a positive relationship with team members in all departments and divisions.
- Understanding of internal controls.
- Maintain confidentiality of information.
- Ability to interact well with others in a team environment.
- Additional duties as assigned.
SAFETY RESPONSIBILITIES AND REQUIREMENTS:
- Actively demonstrate, encourage, train and model safety rules and guidelines, in accordance with Company, along with local, state and federal law requirements.
- Investigate loss producing incidents and review prevention recommendations with all employees.
- Actively participate in the safety meetings, if requested by Management, providing and documenting safety training, if applicable, and offering improvement suggestions. Ensure that all safety equipment is used at all times, i.e. safety harness, eye protection, hard hats, gloves, etc.
- Report safety or hazard concerns to management.
- Report any work-related injury to management.
- Take personal responsibility for safety every day.
QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:
- High School Diploma or further education.
- Proficient use in computers.
- Must have reliable transportation.
- Must have a valid driver’s license.
- Must have the ability to work on site for all scheduled hours.
- Positive attitude.
- Physical requirements should include frequent lifting up to 50 lbs, pushing, pulling, and bending.
- Physically able to stand, sit, and walk for extended periods of time.
- Must be able to perform outdoor physical labor in varying weather conditions.
SCHEDULE:
- Ocean Lakes Family Campground operates 7 days each week. Employees must be available to work a flexible schedule, including weekends and/or holidays as well as overtime hours as necessary.
- Available to take calls on a 24-hour rotation basis. Available to take emergency calls for complex issues.