Coast & Bistro Server Assistant

Ocean House Management

Food & Beverage Assistant

A Place Unlike Any Other.

Perched high on the bluffs of Watch Hill, RI, the Ocean House overlooks a pristine stretch of private beach with sweeping views of the Atlantic Ocean, Montauk and Block Island.

A member of the exclusive Relais & Chateaux Collection and only one of fourteen hotels in the World that hold triple Five-Star with Forbes, Ocean House offers uncompromising service and world-class amenities, while paying homage to New England's golden age of hospitality with timeless elegance and renewed civility.

Scope of Position

The Ocean House Food & Beverage Assistant supports the restaurant team in providing a luxury dining experience. This role requires excellent customer service skills, attention to detail, and a strong foundation in Food & Beverage Service. A flexible, team-oriented approach and a strong sense of urgency are essential to delivering an exceptional guest experience.

Hourly Staff Schedule Requirements

All employees are kindly asked to understand that the property operation is 24 hours a day, 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

The position reports to: Restaurant Manager

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Assist with setting tables in dining areas according to hotel standards, ensuring that all linens, silverware, and glassware are clean, presentable, and arranged to Ocean House and Forbes Travel Guide Standards

Assist in accurately recording and processing guest orders as needed, ensuring that all details, including dietary restrictions and special requests, are communicated effectively to the kitchen and the necessary individuals

Assist with clearing and resetting guest tables

Be knowledgeable about the hotel's other amenities and services, such as spa treatments, fitness center, and concierge services, to provide guests with comprehensive information

Demonstrate thorough understanding of dietary restrictions and allergies

Strive for excellence to exceed the guests' expectations

Maintain a clean and sanitized work environment, including restaurant service stations, storage areas, and shared Food & Beverage areas

Properly care for and maintain Food & Beverage equipment, such as service trays, utensils, and beverage dispensers

Assist with inventory control of food and beverage supplies, ensuring that items are properly stocked and rotated using the FIFO method and HAACP principles

Collaborate with other team members to ensure that cross departmental operations are smooth and supportive of positive work environment

Treat all guests and colleagues with respect and dignity

Maintain the highest standard of honesty and ethical behavior

Be flexible and adaptable to changing responsibilities, tasks and work assignments

Practice proper grooming and uniform standards at all times

Required Job Knowledge and Skills

Strong understanding of food and beverage service