What are the responsibilities and job description for the Customer Support Specialist position at Ocean Drive Marketing?
Job Title: Customer Support Specialist
Location: Coral Gables
Job Type: Full-Time
About the Role
We’re seeking a dynamic and customer-focused Customer Support Specialist to join our growing team. In this role, you’ll serve as a key point of contact for customers, delivering exceptional service while helping drive business growth.
You’ll play an essential role in building strong customer relationships, understanding client needs, and promoting solutions that create real value. If you thrive in a fast-paced, people-oriented environment, we’d love to connect with you.
Key Responsibilities
- Provide in-person customer support with professionalism and enthusiasm
- Identify customer needs and recommend appropriate products, services, or upgrades
- Respond to inquiries related to pricing, products, and general information
- Contribute to individual and team sales targets through effective communication
- Maintain up-to-date knowledge of client offerings and promotions
- Deliver a positive and memorable customer experience at every interaction
Qualifications
- 1–3 years of experience in customer service, hospitality, or sales.
- Strong verbal and written communication skills
- Excellent problem-solving abilities and composure under pressure
- Highly organized with strong attention to detail
- Positive, team-oriented mindset with a passion for customer engagement
What We Offer
- Competitive compensation and benefits package
- Opportunities for travel (as applicable)
- A collaborative, energetic, and creative work environment
- Clear career growth opportunities within customer experience and sales
- Exposure to well-known, high-profile brands
How to Apply
Interested candidates are encouraged to apply with their resume. Selected applicants will be invited to participate in virtual interviews via Zoom starting later this week.
Salary : $45,000 - $65,000