What are the responsibilities and job description for the Customer Relations Representative position at Ocean Drive Marketing?
Customer Relations Representative
Coral Gables
Build Meaningful Customer Connections with Our Growing Team
Are you a people-focused professional who enjoys creating positive customer experiences? We're looking for an enthusiastic Customer Relations Representative to join our team. In this role, you'll serve as a key point of contact for customers, helping to strengthen relationships, address inquiries, and ensure an exceptional experience from start to finish.
If you have strong communication skills, a solution-oriented mindset, and thrive in a fast-paced environment, we'd love to hear from you.
What You'll Do:
- Develop and maintain positive relationships with customers through professional and timely communication
- Respond to customer inquiries, providing accurate information and effective solutions
- Identify customer needs and recommend appropriate products or services
- Resolve customer concerns with empathy and professionalism
- Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
- Maintain detailed and accurate customer records and interactions
- Follow up with customers to ensure issues have been resolved successfully
- Contribute to team goals by supporting customer retention and engagement initiatives
What We're Looking For:
- Previous experience in customer service, customer relations, hospitality, retail, or a client-facing role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Positive attitude with a customer-first approach
- Ability to multitask and prioritize in a dynamic environment
- Proficiency with Microsoft Office and basic computer systems
- Team-oriented mindset with a willingness to learn and grow professionally
What We Offer:
- Competitive compensation package
- Comprehensive training and ongoing professional development
- Opportunities for career advancement within a growing organization
- Supportive and collaborative team environment
- Employee recognition and performance-based incentives
- Full-time schedule with stability and growth potential
If you're passionate about delivering outstanding customer experiences and want to build a rewarding career with a company that values your contributions, apply today. We look forward to connecting with you!
Salary : $47,000 - $60,000