What are the responsibilities and job description for the Tech I - Finance Tech Ops- Full Time position at Ocean Casino Resort?
About the Role
Tech 1 – Finance Tech Operations is responsible for providing excellent customer service by repairing machines when down. The Tech 1’s will deliver hands on service for the Finance tech Ops by servicing customers immediate needs. They will support the Technical Team by following department procedures and maintenance projects for Finance. Tech 1’s will monitor machine downtime and communicate concerns to management and external vendors to improve our customer experience when using TR units and other finance equipment.
Position Responsibilities
- Provides overall support to Tech Operations Management.
- Maintain finance equipment including but not limited to coin sorters, currency counters, TR units, and Quick Jacks.
- Deliver superior customer service while following Oceans Mission Statement.
- Communicate issues and repair TR’s and Quick Jacks.
- Responsible for ensuring the TR’s, Quick Jacks, and all cage equipment are operating and being PM’d when scheduled.
- Assist with the fills and drop so IT and Accounting can assure the reporting and balancing of the equipment is functioning property.
- Complete escorts and replenish all cage supplies.
- Know and follow all Federal, State, and local laws and regulations. Assure we are following our compliance program and the laws mentioned above.
- Responsible for the accuracy and following of our Key Controls. Order and maintain the inventory of parts and equipment.
- Work on all departmental projects including but not limited to future TR related maintenance and system upgrades.
- Track machine status and service downtime.
- Other duties as assigned.
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to stand for a portion of the shift and be able to move throughout the property.
- Must be able to, occasionally work holidays and weekends.
- Must be able to lift up to 25 pounds.
- Ability to effectively communicate in English (Read, Write, Speak & Understand)
- In-depth understanding of office management and daily operations
- Hands on experience with MS Office
- Working knowledge of cage equipment, like printers, money counters, time stamp machines, and Quick-Jack / TR units.
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Prior casino experience preferred
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
- Pay Rate- $18.00/hour
Salary : $18