What are the responsibilities and job description for the Shift Manager Slot Operations position at Ocean Casino Resort?
About the Role
The Shift Manager Slot Operations will assist the Director Slot Operations, assuming those responsibilities to cover days off, vacations and other times as needed.
Position Responsibilities
- Assists in the development of the Department's strategic operating plan and capital budget
- Develops training programs with an emphasis on customer service and supervisory leadership
- Oversees Department staffing levels, making appropriate adjustments and recommendations to scheduling personnel on all shifts
- Monitors existing internal controls for efficiency and effectiveness
- Attends guest functions with premium players and addresses problem situations that cannot be resolved by subordinates
- Supervises Slot Department team members to ensure compliance with existing policies and procedures, with an emphasis on customer service.
- Circulates assigned area and observes Slot Department team members performing normal job duties, offering positive and corrective feedback as needed.
- Enhances the guest experience by clearly communicating to them the functionality of the Ocean player card and the advantages of club membership.
- Ensures that all Department activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations
Essential Functions
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 25 lbs
What’s Required
- High School diploma or equivalent preferred
- Four years’ experience in Slot Operations with two years as a Slot Supervisor preferred
- The ability to speak, read and write in English