Front Desk/Patient Care Coordinator - Heath Brook Office

Job Summary:
Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. The ideal
candidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they
have a positive experience from check-in to check-out. The Patient Care Coordinator will manage
patient information, verify insurance eligibility, handle appointment scheduling, and embody Ocala
Eye's core values of C.A.R.E.S - Compassion, Accountability, Respect, Excellence, and Spirit.
Key Responsibilities:
Patient Check-In:
Greet and welcome patients in a pleasant and professional manner.
Track patients in the reception area and communicate with them as needed.
Ensure patient demographics are obtained, verify all information has been received,
completed, and signatures obtained on required consents.
Ensure patients’ insurance cards and photo identification are on file.
Ensure proper authorization or referral is collected from payers that require it.
Place charts in the bin for the specific physician or technician.
Be proficient in using our digital check-in platform to enhance front office operations.
Patient Check-Out:
Review encounter forms to ensure all necessary codes are marked and request any missing
information from clinic technicians.
Post charges to encounters.
Collect and post payments for copays, coinsurance, and patient balances in a courteous and
professional manner.
Print itemized bills as receipts for patients.
Schedule patient return appointments as indicated on encounter forms.
Balance all payments at the end of the day, ensuring all transactions are accurate.
Patient Interaction:
Greet and welcome patients with a friendly and warm demeanor, ensuring a positive
experience.
Elevate the patient experience by providing exceptional customer service, making patients feel
valued and comfortable.
Track patients in the reception area and communicate with them as needed.
I N S P I R I N G E X C E L L E N C E ,
T O G E T H E R
Ocala Eye
C A R E S
Compassion.Accountability.Respect
Excellence.Spirit
Job Title: Patient Care Coordinator
Customer Service:
Provide excellent customer service and communication.
Address patients' needs and concerns with empathy and professionalism.
Treat patients and co-workers with respect at all times.
Insurance Verification:
Verify insurance eligibility to ensure patients have active coverage via online portals and
integrated Practice Management system.
Accurately estimate patient out-of-pocket costs for office visits and testing.
Core Values:
Exemplify Ocala Eye's core values in all interactions and duties.
Compassion: Show genuine care and concern for patients and their families.
Accountability: Take responsibility for actions and outcomes, ensuring high standards of
practice.
Respect: Treat all patients, colleagues, and partners with dignity and respect.
Excellence: Strive for excellence in all tasks and interactions, continually seeking improvement.
Spirit: Demonstrate a positive and energetic attitude, contributing to a supportive and
encouraging work environment.
Qualifications:
Experience: Previous experience in a medical office setting is preferred.
Technology: Proficiency in using digital technology for patient management.
Communication: Excellent verbal and written communication skills.
Multi-Tasking: Strong ability to manage multiple tasks simultaneously in a high-volume
environment.
Customer Service: Exceptional customer service skills with a focus on patient satisfaction.
Detail-Oriented: Strong attention to detail, particularly in managing patient information and
verifying insurance details.
Team Player: Ability to work collaboratively with the healthcare team to ensure efficient and
effective patient care.
Emotional Intelligence: High level of emotional intelligence to understand, manage, and
respond effectively to patients' and team members needs and concerns.
If you are a compassionate, detail-oriented individual with a commitment to providing exceptional
patient care, we invite you to apply for the Patient Care Coordinator position at Ocala Eye.