Front Desk Patient Care Coordinator - Fenney Office

Job Summary:       This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience:

1. High school diploma or equivalent.
2. Two years minimum experience in medical practice.

Essential Skills and Abilities:

1. Excellent customer service and communication skills.
2. Ability to work as a team member.
3. Management of multiple tasks simultaneously.
4. Motivation to succeed.
5. Empathetic personality giving attention to patient’s needs and concerns.
6. Strong organization with attention to detail.
7. Respectful treatment of patients and co-workers.

RESPONSIBILITIES:

1.   Patient Check-In

1. Checks patients in, greeting everyone in a pleasant and professional manner.      
2. Tracks patients in the reception area and communicate with them, as needed.
3. Evaluates chart data to verify all information has been received, completed, and signatures obtained.
4. Scan patient’s insurance card and photo identification.
5. Ensures that proper authorization or referral is collected from the patient.
6. Assists patients in obtaining authorization or referrals that have not been received by the practice.
7. Enters all new patient demographic information into the computer.
8. Places charts in bin for specific physician or technician.
9. Marks arrival time of patients in office and make sure that patients are seen on time.

1. Patient Check-Out

1. Reviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.
2. Charges are posted to encounter.
3. Payment is collected and posted for any copay, coinsurance, and patient balance due.  Itemized bill is printed as receipt for patient.
4. Schedules patient return appointments as indicated on encounter form.

1. End of Day Reporting/ Balancing

1. Runs EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.
2. Runs Missing Encounter report, tracking  down any missing encounters and posts charges to those encounters.
3. Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.
4. Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on report
5. Totals daily charges posted from encounter forms on adding machine.  Runs Daily Charges report, verifying that the charges total matches report total.
6. Totals monies collected by payment type on adding machine.  Runs Daily Payments report, verifying that totals by payment type match total monies collected.
7. Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.
8. Batches Missing Encounter, PQRI, and PT Minder reports turning in to Clinic Coordinator to for review.
9. Performs other duties as required.
10. Assists other front office personnel as needed.