What are the responsibilities and job description for the Full-Time Lead Client Coordinator position at Obstetrics & Gynecology Specialists P.C.?
Revive at The Group Medical Spa is looking for a Lead Client Coordinator to join our team!
We are seeking a friendly, organized, detail-oriented, and motivated individual to help provide an exceptional client experience while supporting the daily operations of our front desk team.
The Lead Client Coordinator will serve as a working lead, performing regular client coordinator responsibilities while helping maintain consistent front desk procedures, coordinating daily workflows, and assisting the Medical Spa Manager with administrative tasks and projects.
What You'll Do- Greet clients and guests with friendly, attentive, and professional service
- Answer phones and assist clients with questions about appointments, services, and products
- Check clients in and out while maintaining accurate invoices and records
- Schedule and confirm appointments and respond to client inquiries through phone, email, text, and client portals
- Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently
- Assist with front desk staff scheduling, shift coverage, and daily workflow coordination
- Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards
- Help train and orient new front desk team members and identify opportunities for additional training
- Monitor front desk performance, workflows, and key performance indicators (KPIs) in coordination with the Medical Spa Manager
- Review electronic medical records (EMR) for missing forms, consents, photos, and other required administrative documentation
- Complete assigned administrative chart reviews and coordinate follow-up on outstanding items
- Assist with maintaining consistent EMR processes, templates, and administrative workflows
- Prepare and maintain reports, trackers, checklists, and other operational documents
- Assist the Medical Spa Manager with administrative projects, assigned tasks, and process improvements
- Develop knowledge of Revive's treatments, services, and products to help educate clients and support product sales
- Maintain a clean, organized, and welcoming reception and retail area
- Assist with inventory, stocking, merchandising, product displays, events, and promotions
- Help resolve client questions or concerns and communicate matters requiring management attention
- Collaborate with providers, management, and other team members to ensure a seamless client experience
- Maintain client confidentiality and uphold Revive's policies and professional standards
- High school diploma or GED
- Previous experience in customer service, front desk operations, administrative coordination, spa, beauty, or medical office settings
- Strong leadership, communication, and interpersonal skills
- Excellent organization, attention to detail, and time-management abilities
- Ability to multitask, prioritize responsibilities, and follow through on assigned tasks
- Comfortable learning and using EMR systems, scheduling software, Microsoft Word, Excel, and other technology
- Ability to support and guide team members while maintaining a positive, collaborative work environment
- Dependable, proactive, and able to work independently on administrative assignments
- Strong problem-solving skills and ability to recognize when issues should be escalated to management
- Commitment to maintaining consistent procedures, accurate documentation, and excellent client service
- Strong interest in aesthetics, skincare, wellness, or the medical spa industry is a plus
If you enjoy working with people, supporting a team, staying organized, and helping create an exceptional client experience, we'd love to hear from you!
Join Revive at The Group Medical Spa as our Lead Client Coordinator and help us maintain a welcoming, organized, and consistent experience for every client.