PUBLIC SAFETY DISPATCHER.

Duties

• This is a developmental position; duties listed below will be performed in a developmental capacity at the GS-05 grade level. At the full performance, GS-07, the incumbent will:
• Responsible evaluation of 911 emergency calls; for determining nature of call; prioritizing all incoming calls; identification of and level of response necessary and provides any additional information to the responding units.
• Maintain contact with emergency callers during situations until appropriate emergency field units arrive on scene.
• Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority emergency medical dispatch system.
• Monitors status and availability of police, fire and medical units to assure an appropriate response is made.
  
  

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is subject to shift work. Incumbent is required to work an alternate work schedule, requiring an uncommon tour of duty (including nights, weekends and holidays) and must wear a uniform.
• Required to work regardless of weather conditions, Force Protection Conditions or installation closure and to report to duty station at the regularly scheduled time. Work is performed in a highly stressful, restricted office environment.
• Designated Key Position. This position shall not be vacated during a national emergency or mobilization without seriously impairing the capability of the agency to function effectively.
• Employee is required to obtain and maintain certification in CPR, Emergency Medical Dispatch (EMD), DoD Hazardous Materials Awareness, Alaska State Police Information Network (ASPIN) , and DoD Telecommuncator I and II.
• Employee is responsible for attaining continuing Dispatch and Intrusion Detection education requirements through in-service training.
• Employee must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Employee must obtain and maintain a valid state of Alaska driver's license.
• Employee must be able to obtain and maintain clearance certification with the Alaska Public Safety Information Network (APSIN), Public Safety Commission, for access and exposure to law enforcement sensitive information and operation when applicable.
  
  

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998
  
  

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is

GS-05

Specialized Experience: One year of specialized experience which includes using a computer keyboard to operate a variety of computer software, receiving calls for services, and creating clerical reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

GS-06

Specialized Experience: One year of specialized experience which includes receiving and evaluating service-related calls; and questioning callers to determine problem/nature of call to inform appropriate personnel or assign equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

GS-07

Specialized Experience: One year of specialized experience which includes receiving and evaluating emergency calls; determine problem/nature of call in order to dispatch appropriate emergency personnel and equipment or respond to an emergency; and/or providing basic instructions prior to arrival of responders. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Time In Grade Requirement

GS-05: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04).

GS-06: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job at the GS-06 and GS-07 grade levels, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted at the GS-06 and GS-07 grade levels.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period or 2-year trial period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the
• This is a(n) Transportation Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment or Relocation Incentive are not authorized.
• Management may select any grade level announced for this position.
• This position does not confer automatic promotion to the target grade.
• Incumbent may be eligible for non-competitive promotion to target position upon meeting time-in-grade restrictions and the following requirements:
• Incumbent demonstrates ability to perform at target grade level;
• Supervisor recommends promotion;
• Incumbent completes all required training, and conditions of employment; and
• Incumbent completes all regulatory requirements for career ladder promotions. Consequently, promotion is not guaranteed.
• Further certification from this announcement may take place up to 90 days beyond the closing date of this announcement.
• Since Alaska is considered a non-foreign overseas location, statutory return rights for current DoD employees are applicable in many circumstances.
• Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• Applicants must comply with the Exceptional Family Member Program (EFMP) requirements as outlined in the DoD Instruction 1315.19. For more information on EFMP, please visit the following link:
  

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.