What are the responsibilities and job description for the Connect Ambassador/Customer Service Representative position at Object Technology Solutions, Inc.?
Job Details
Object Technology Solutions, Inc (OTSI) has an immediate opening for Connect Ambassador/Customer Service Representative
Location: Kansas City, MO
Responsibility:
Help create a positive customer experience through customer engagement and providing support to Client Connect staff
Greet customers and assess needs
Effectively answer basic questions
Assist customers with payments.
Collaborate with the facility team on escalation-types and resolutions
Other duties as assigned to support customer service needs
Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
Provide assistance in event preparation and tear-down, with both internal and external stakeholders
Assist the team as required during extended outage situations
Help with the development of workshops/seminars for community and customer groups
Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback
Required:
Solid communication and customer service skills
Self-starter
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Good judgment
Knowledge of MS Office Suite
Works well in team environment
Professional demeanor
Flexible and adaptable assignments, priorities, work hours/shift and obligations
Position requires no less than high school diploma Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
Demonstrated experience in working in fast-paced environment.
Proficiency in working with Microsoft Office Suite
About us
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100 enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our Center of Excellence:
- Data & Analytics
- Digital Transformation
- QA & Automation
- Enterprise Applications
- Disruptive Technologies