What are the responsibilities and job description for the Technology Services Manager position at Oats Overnight?
A Little About Us
Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we're now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.
We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.
This is an exciting stage - we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because we're building something big, and everyone plays an important role. If you're excited about building a brand that does things differently, this is that opportunity.
What's The Job
The Technical Services Manager is responsible for researching and developing new production processes from inception to production, and modifying existing manufacturing systems to improve overall efficiency and profitability.
What You'll Be Doing, Stop Scanning and Read This Part:
Primary Responsibilities (80–100% of your time):
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we're now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.
We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.
This is an exciting stage - we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because we're building something big, and everyone plays an important role. If you're excited about building a brand that does things differently, this is that opportunity.
What's The Job
The Technical Services Manager is responsible for researching and developing new production processes from inception to production, and modifying existing manufacturing systems to improve overall efficiency and profitability.
What You'll Be Doing, Stop Scanning and Read This Part:
Primary Responsibilities (80–100% of your time):
- Scale-Up and Technology Transfer – Own the scale-up and commercialization of new products from the formulation team through full commercial launch, including experimental manufacturing runs and batch uniformity studies.
- Shelf-Life Studies Oversight – Coordinate the shelf-life study program for raw ingredients, finished products, and in-development formulations. Interpret the data and make recommendations to address any product degradation.
- Sustained Finished Product Integrity – Partner with quality assurance and product development to build a program that identifies and prevents product quality drift in manufacturing, including monitoring and corrective actions.
- Material Review Board – Lead a cross-functional MRB — pulling in QA, manufacturing, product development, and supply chain — to review ingredients, recommend replacements, and optimize for shelf-life and product performance.
- Coman Scale-Up and Commercialization – Serve as the technical expert liaison for new product format launches, coordinating scale-up and initial commercialization efforts with contract manufacturing partners.
- Manufacturing Efficiency – Review current processes and equipment and recommend improvements that increase operational efficiency and output.
- New Manufacturing Equipment Specification and Qualification – Identify, specify, and optimize new equipment purchases or modifications. Perform IQ, OQ, and PQ on new equipment as needed.
- Manufacturing Process Optimization – Evaluate ingredient selection, order of operations, process times, and order of ingredient addition — then make improvements to increase batch-to-batch uniformity and overall product quality.
- Manufacturing Technical Support – Be the go-to expert for manufacturing troubleshooting, ensuring consistent finished product from lot to lot, batch to batch, and facility to facility.
- IP Development – Support the product development team in building and executing testing protocols for new technologies that could generate patents, product claims, or trade secrets.
- New Product Formulation – Collaborate with internal product development teams and external contract manufacturers to optimize new delivery format formulations.
- Other duties as assigned
- Minimum 5 years of applicable experience in food science, process engineering, or a related discipline
- Bachelor's Degree in Food Science, Chemistry, or a relevant field
- Someone that can partner and influence at all different levels
- In-depth technical knowledge of product development and food manufacturing systems
- Innate curiosity for understanding complex food systems from a physical and chemical perspective
- Familiarity with basic research tools and statistical analysis
- Ability to handle multiple priorities and navigate in a fast-moving environment
- Excellent written and verbal communication skills
- A relentless drive to get things done
- Flexible, willing, and quick to learn new processes, new technology, and new ways of thinking
- This is going to be fun.
- Casual, friendly culture. We're serious about what we do but we don't take ourselves too seriously.
- Every employee has equity
- High growth potential with opportunities to expand
- Free oatmeal. It's very good.
- It's not a cushy job, the bar is high
- We are growing quickly, and have a fast-paced work environment.
- Ownership – We are all owners. We show up with passion and accountability in everything we do. If something's broken, fix it or call it out.
- Rational – How we decide matters. We focus on what we can control and make high-quality decisions repeatedly.
- Iterative – We challenge the status quo and improve constantly. When data or situations change, we adapt.
- Curiosity – We ask questions, even when it's uncomfortable. Learning and leading go hand in hand.
- Prolonged periods sitting at a desk and working on a computer.
- You must be able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
- You must be able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Full Benefits: Medical, Dental, Vision and 401k
- Parental Leave
- 4 Weeks of paid time off
- Weekly Pay
- Stock options — every employee is an owner
- Free, delicious oatmeal
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.