What are the responsibilities and job description for the Retail Operations Specialist position at Oats Overnight?
A Little About Us
Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we’re now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.
We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.
This is an exciting stage — we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because we’re building something big, and everyone plays an important role. If you’re excited about building a brand that does things differently, this is that opportunity.
What’s The Job
The Retail Operations Specialist is the operational backbone of our retail customer relationships. This is not a support role. It’s the person who makes sure every retailer we work with is set up correctly, stays live, and gets what they need to do business with us. You’ll own the full onboarding and setup process for new retail accounts, manage retailer portals and compliance requirements, and serve as the primary point of contact for operational issues that affect order flow, invoicing, and execution.
You’ll work closely with our Sales Operations, Finance, and Logistics teams to connect the dots between what a retailer needs and what our internal systems can deliver. If something breaks, you’re the one who catches it, owns it, and drives it to resolution.
This role exists because we’ve grown fast and our retail customer base has grown with us. We need someone who can bring structure, ownership, and follow-through to a function that directly impacts revenue.
What You’ll Be Doing: Stop Scanning and Read This Part
Retailer Onboarding Setup
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we’re now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.
We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.
This is an exciting stage — we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.
Every teammate here has equity because we’re building something big, and everyone plays an important role. If you’re excited about building a brand that does things differently, this is that opportunity.
What’s The Job
The Retail Operations Specialist is the operational backbone of our retail customer relationships. This is not a support role. It’s the person who makes sure every retailer we work with is set up correctly, stays live, and gets what they need to do business with us. You’ll own the full onboarding and setup process for new retail accounts, manage retailer portals and compliance requirements, and serve as the primary point of contact for operational issues that affect order flow, invoicing, and execution.
You’ll work closely with our Sales Operations, Finance, and Logistics teams to connect the dots between what a retailer needs and what our internal systems can deliver. If something breaks, you’re the one who catches it, owns it, and drives it to resolution.
This role exists because we’ve grown fast and our retail customer base has grown with us. We need someone who can bring structure, ownership, and follow-through to a function that directly impacts revenue.
What You’ll Be Doing: Stop Scanning and Read This Part
Retailer Onboarding Setup
- Own the end-to-end onboarding process for new retail accounts, from intake and compliance documentation to portal setup and checklist completion, ensuring all requirements are met before a customer goes live.
- Coordinate internally across sales, operations, and finance to make sure new accounts are set up correctly across all relevant systems.
- Build and maintain a repeatable onboarding process that scales as our retail footprint grows.
- Administration across retailer portals: item setup, compliance submissions, document management, and ongoing maintenance.
- Stay ahead of retailer compliance requirements and flag issues before they become chargebacks or deductions.
- Manage retailer-facing documentation and ensure our records are current and accurate.
- Serve as the go-to operational partner for retailers, proactively identifying and resolving friction across ordering, setup, invoicing, and compliance before it impacts the business.
- Triage, route, and own resolution of operational gaps internally, closing the loop with retailers quickly and completely.
- Build strong relationships with retailer operations contacts that create faster paths to resolution and fewer issues over time.
- Track and escalate open items with urgency, keeping revenue-impacting issues from stalling.
- Act as the central point of coordination between sales, operations, finance, and logistics on anything retailer-facing.
- Support new item setup and ensure product data is accurate and complete across retailer systems.
- Partner with Sales Operations on process improvements that reduce manual work and improve retailer experience.
- Contribute to the ongoing buildout of the retail customer success function as it scales.
- Other duties as assigned.
- 3–5 years of experience in CPG retail operations, customer success, or account operations. You understand how retail accounts actually work.
- You’ve lived in retailer portals (Retail Link, 1WorldSync, partner hubs, etc.) and know how to navigate compliance requirements.
- Experience coordinating across internal teams to get things done. You’re comfortable working across sales, finance, and ops.
- Someone that can partner and influence at all different levels.
- Strong organizational skills and a bias toward follow-through. Things don’t fall through the cracks on your watch.
- Comfortable in ambiguous, fast-moving environments where the process is still being built.
- Proficient in Microsoft Office Suite; experience with trade planning, ERP, or order management systems is a plus.
- Excellent written and verbal communication. You can talk to a retailer ops contact and an internal finance partner on the same day and land both.
- An open mindset toward AI tools and a willingness to experiment and learn.
- Ability to handle multiple priorities and navigate in a fast-moving environment.
- A relentless drive to get things done.
- Flexible, willing, and quick to learn new processes, new technology, and new ways of thinking.
- This is going to be fun.
- Casual, friendly culture. We’re serious about what we do but we don’t take ourselves too seriously.
- Every employee has equity.
- High growth potential with opportunities to expand.
- Free oatmeal. It’s very good.
- It’s not a cushy job, the bar is high.
- We are growing quickly, and have a fast-paced work environment.
- Ownership — We are all owners. We show up with passion and accountability in everything we do. If something’s broken, fix it or call it out.
- Rational — How we decide matters. We focus on what we can control and make high-quality decisions repeatedly.
- Iterative — We challenge the status quo and improve constantly. When data or situations change, we adapt.
- Curiosity — We ask questions, even when it’s uncomfortable. Learning and leading go hand in hand.
- Prolonged periods sitting at a desk and working on a computer.
- You must be able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
- You must be able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Full Benefits: Medical, Dental, Vision, and 401k.
- Parental Leave.
- 4 Weeks of paid time off.
- Weekly Pay.
- Stock options — every employee is an owner.
- Free, delicious oatmeal.
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.
Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.