What are the responsibilities and job description for the Check-In position at OANO, LLC?
We area an orthopedic medical office looking to hire a dependable, energetic teammate who knows the importance of being the first person our patients meet. Our staff play a key role in representing our practice within the community. The ideal candidate must be friendly and confident with excellent customer service skills.
Check In Duties and Responsibilities:
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring to questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Patient check-in and check-out
- Schedule return appointments
- Collect co-pays and deductibles
- Maintain and balance a cash drawer
- Obtain benefit information from third party payers
- Chart preparation for physicians