Customer Service Representative

Okatree Products is the leading supplier of clinical supplies and equipment in the hearing healthcare industry. We are a small, family run business located in the Chesterfield Valley in Missouri. We take pride here at Oaktree Products in our excellent customer service. Providing products, information, and services to hearing care professionals, Oaktree Products’ number one goal is to make it easier for our customers to help their patients and grow their own business.

As a small business, we highly value our employees. We want to help you learn and grow in your professional career. We provide training and ongoing support for all our customer service reps. We provide a competitive salary and benefits that include 401K plans, which we match up to 4%, health insurance plans that pay for 100% and has no deductible for our salaried employees, and several other benefits. Our employees enjoy 17 days of paid time off and 10 paid holidays. Employees paid time off increases the longer they work for the company. Nearly half of our employees have been with the company for 10 or more years. Our employees like working for Oaktree, and we would love to add to our family-like community here.

We are currently seeking a customer service representative to join our team and help with our mission. Our customer service reps are often our clients’ first and main line of contact with the company, so your role within our company is crucial. As a member of our customer service team, you will work Monday through Friday from 8:15-4:45 to provide top notch customer service over the phone and via email to Oaktree Product customers.  We seek someone with 3-5 years of customer service experience.

An ideal candidate will enjoy interacting with other people. Customer service reps work as a team to process orders that come in through the phone and the internet, answer questions customers may have about their products, assist with returns, and pitch in wherever help is necessary to keep our customers happy. We need a team player that we can depend on to have a collaborative attitude, arrive on time, and be present and ready to work during scheduled working hours. We need someone who knows that they are an important part of a team and have great people skills to communicate their needs, concerns, and questions in a productive and respectful way. Successful candidates will realize that their actions, words and choices not only affect themselves, but their teammates as well. We’d love someone with experience working in an audiology setting or has experience working with hearing aids and hearing screenings, but it is not a requirement.

The ideal candidate will also be personable and articulate. As mentioned before, customer satisfaction is the number one goal at our business, so being articulate, considerate, and personable when communicating with our customers is paramount. Good listening skills and patience as you work with your teammates and with customers on the phone will support your success in this role.

Finally, an ideal candidate will have great attention to detail and be able to manage time well. Our customer service reps have a variety of responsibilities that they carry out, which means the successful candidate will be able to manage that workload carefully as they move between the different responsibilities of their role. Being self-motivated and goal oriented will help you towards success in this area.