Loan Operations Director

The Loan Operations Director provides strategic leadership and operational oversight for the bank’s loan operations functions, ensuring accurate, efficient, and compliant processes. This role oversees loan boarding, payments, escrow, collateral management, insurance, documentation, document processing, and related systems. The Loan Operations Director ensures regulatory compliance, high service levels, and scalable operational processes to support the bank’s growth and risk management objectives.

Essential Duties

• Provide leadership and strategic direction for all loan operations functions. 

• Develop and execute strategies to improve operational efficiency, scalability, accuracy, and service delivery. 

• Establish departmental goals aligned with the bank’s strategic and financial objectives. 

• Lead, mentor, and develop managers and staff, fostering accountability and continuous improvement. 

• Ensure accurate and timely processing of loan transactions and adjustments. 

• Ensure accurate reporting of loan data for financial and regulatory reporting. 

• Oversee loan operations systems and related technology platforms. 

• Partner with IT to implement system enhancements, upgrades, and integrations.

• Maintain strong internal controls and audit readiness. 

• Partner with Risk, Compliance, and Internal Audit to identify, assess, and mitigate risks. 

• Resolve escalations and complex loan operational issues. 

• Ensure all loan operations and loan administration comply with applicable laws and regulations.

• Provide regular reporting to executive leadership on performance, trends, and risks. 

• Identify process improvement opportunities and implement best practices. 

• Participate in vendor selection, contract negotiation, and risk assessments.

Secondary Duties

The Loan Operations Director performs duties specific to the position and other functions as assigned.

Responsibilities 

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.

• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.

• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.

• Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside activities.

• Perform the position safely, without endangering the health or safety of yourself or others, and report potentially unsafe conditions to management. Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 that are applicable to one’s position at the bank.

• Possess and maintain a current driver's license and a vehicle with appropriate insurance coverage. Both are required to drive while performing assigned duties and responsibilities. 

• Possess and maintain adequate skills in computer operation, including email, word processing, spreadsheet, and specialty software programs.

• Possess and maintain adequate typing skills to meet the needs of the position.

• Possess and maintain adequate math skills to meet the needs of the position. This may include the ability to count currency and coin, calculate interest, balance accounts, add, subtract, multiply, and locate routine mathematical errors.

• Practice effective and efficient organizational and time management skills.

• Be able to work with general supervision while performing duties.

• Use effective oral, written, and interpersonal communication skills. This includes the ability to apply common sense when carrying out instructions, interpreting documents, understanding procedures, writing reports and correspondence, and speaking clearly to customers and employees.

• Be able to deal with routine problems involving multiple facets and variables in standardized situations.

Supervisor Responsibility

The Loan Operations Director is responsible for the supervision of assigned loan operations personnel and carries out supervisory responsibilities in accordance with the bank's policies and applicable laws, ensuring adherence to EEO guidelines.

Environment, Physical, & Mental Demands

The environment for this position is primarily a non-confined office-type setting in which employees are free to move about at will. This environment may include some minor annoyances, such as noise, odors, drafts, temperatures, etc.

Physical demands include writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, walking, standing, squatting, kneeling, and reaching.  

Mental demands include analytical reasoning, reading and understanding documents or instruments, performing detailed work, following directions, problem solving, providing effective customer or employee communication, performing accurate math calculations, understanding language, engaging in effective verbal and written communication, enduring stress, conducting multiple concurrent tasks, and withstanding constant interruptions.

Physical and mental demands also include correct usage of the following equipment: telephones, cellular phones, copy and fax machines, adding machines or calculators, encoders, money counters, credit card terminals, postage machines, cash recyclers, vaults, computers, and related printers.  

Work environment characteristics, physical demands, and mental demands are representative of those an employee encounters while performing the essential functions of this job and represent the knowledge, skill, and/or ability required to perform the job in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

These qualifications are general guidelines normally considered essential to the satisfactory performance of this position. The specifications listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviations from these qualifications.

• Bachelor’s degree in Finance, Business Administration, or related field preferred.
 
• 7–10 years of progressive experience in banking operations, with a focus on loan operations.

• 3–5 years of leadership experience managing managers or multiple functional areas.

• Deep understanding of loan operations, loan accounting, centralized document processing, and collateral administration.

• Demonstrated experience managing operational risk and regulatory compliance. 
 
• Strong knowledge of banking regulations and compliance requirements.
 
• Strong understanding of core banking and loan administration systems. 

• Excellent leadership, coaching, and team development skills. 

• Strong analytical, problem-solving, and decision-making abilities. 

• Excellent communication and relationship management skills. 

• Ability to manage complex processes in a highly regulated environment. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

• In-depth knowledge of complex regulatory requirements and compliance best practices related to loans.

• Ability to work additional or non-standard hours as needed to meet deadlines or respond to other situations requiring extended availability.

Management reserves the right to change this position description at any time according to business needs.