Regional Operations Manager – South

Description

Job Purpose

The Regional Operations Manager supports the operational excellence of our southern-region schools in Ohio by overseeing facilities management, property maintenance, vendor relationships, and customer service workflows. This role ensures that every school receives high-quality operational support, rapid response to facility needs, and proactive planning to maintain safe, welcoming environments for students and staff.

Duties And Responsibilities

Facilities & Maintenance Oversight

• Lead, plan, and manage facility operations for all southern-region schools.
• Oversee and support property maintenance personnel, providing coaching, scheduling, and performance oversight.
• Conduct regular site visits to assess building conditions, identify maintenance needs, and oversee preventative maintenance.
• Respond to urgent building issues, coordinating timely repair and communication.
• Manage facility budgets and ensure responsible spending.
  
  

Ticketing System Management

• Under the leadership of the Executive Director, oversee the ticketing/work-order system ensuring timely response, clear communication, and high-quality customer service to the southern schools.
• Monitor service-level expectations (SLAs), track resolution times, and maintain data integrity.
• Audit ticketing systems weekly to ensure accuracy and visibility into open issues.
• Partner with school leaders to collect feedback and continuously improve service.
  
  

Vendor & Contractor Coordination

• Manage vendor relationships and ensure contract adherence, service quality, and competitive pricing.
• Lead bid processes for services such as landscaping, cleaning, HVAC, or security.
• Ensure all vendors comply with safety standards and background requirements.
• Coordinate and oversee the procurement, delivery, and installation of furniture and large equipment, ensuring compliance with project specifications, timelines, and safety procedures.
  
  

Compliance & Safety

• Support schools in maintaining compliance with local, state, and federal facility requirements.
• Coordinate fire inspections, permits, and safety audits.
• Ensure emergency preparedness equipment and systems meet standards.
  
  

Operational Support

• Assist schools with building readiness, seasonal maintenance planning, and operational setup.
• Support new school openings, expansions, and renovation projects as needed.
• Collaborate with regional and central teams across HR, IT, Academics, and Finance.
  
  

Key Competencies

• Service-focused leadership
• Strong communication and responsiveness
• Systems and process orientation
• Problem-solving under time pressure
• Team and vendor management
• Relationship-building across diverse stakeholders
  
  

Qualifications, Education And Experience

Necessary and desirable qualifications include, but are not limited to, the following:

• Experience supervising maintenance teams or contractors.
• Strong understanding of building systems and preventative maintenance.
• Proficiency in using ticketing or work-order systems (e.g., ClickUp, Zendesk, FMX).
• Excellent communication and customer service skills.
• Ability to manage multiple school sites and travel regularly.
• Strong planning, organization, and follow-through.
• Experience preferred:
• A minimum of 5 years of experience in school operations, facilities management, property management, or a related field, with significant leadership experience.
  
  

Benefits

• Medical, Dental, Vision
• Short/Long term Disability packages
• Life Insurance
• Employee Assistance Program
• 401K with generous employer match!
• Paid time off
• Professional development assistance
  
  

Working Conditions

This job is performed in a generally clean and healthy environment. Frequent travel between our southern schools and occasional travel to our corporate office in Akron, Ohio is required.

Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. Prolonged periods of sitting at a desk and working on a computer.

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

Supervision Received

Occasional, minimal guidance, but follows established work methods.

Direct Reports

None

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.