Patient Guide — Stewardship Pathway

Behind every great session, someone made sure the claim went through.

Oaklin Lane is hiring a Patient Guide for our Stewardship Pathway team — the person who keeps the revenue cycle moving so our clinicians can stay focused on the kids.

On our Lane, you keep things moving

Great therapy doesn’t happen in a vacuum — it happens because the billing is clean, the claims are moving, and the family isn’t left wondering about their EOB. At Oaklin Lane, our Stewardship team is the reason the financial side of care runs as well as the clinical side. You’ll own the revenue cycle end to end — submitting claims, following denials to resolution, and communicating clearly with families and payers alike. This work keeps our clinics healthy so we can keep opening doors for more families.

About Oaklin Lane

Oaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.

What you’ll do

• Submit and manage insurance claims for outpatient speech, occupational, and physical therapy services

• Monitor claim status, identify denials or delays, and follow up to resolution

• Review EOBs and remittance advice to ensure accurate payment posting and reconciliation

• Investigate underpayments, denials, and billing discrepancies — submit corrections and appeals as needed

• Support accurate patient billing, including statements, payment plans, and family billing questions

• Track authorizations and visit limits in partnership with the Access and clinical teams to stay ahead of billing issues

• Maintain clean, accurate records in the EMR and billing systems — claims status, notes, documentation needs

• Coordinate with payers, families, and internal teams to resolve billing issues quickly and professionally

• Spot recurring patterns — common denial reasons, documentation gaps — and recommend process improvements

• Support month-end cleanup: open claims, missing documentation, and aging review

Why this role at Oaklin Lane

A space built for the work. Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.

A team that shows up for each other. We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.

A pathway to grow. We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.

Work that carries beyond the clinic. Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. Clean billing keeps the doors open — every claim you resolve and every process you improve helps more families find their way to care.

Who you are

You are:

• Organized, persistent, and detail-driven

• Someone who sees a denial as a puzzle to solve, not a dead end

• A calm, professional communicator — whether you’re on the phone with a payer or explaining a statement to a family

• Comfortable navigating complexity without losing track of the details

• A team player who helps the clinical and access teams stay on top of authorizations and visit limits

You bring:

• Experience in medical billing, claims follow-up, revenue cycle, or insurance coordination (preferred)

• Strong attention to detail and ability to follow structured processes consistently

• Comfort communicating with insurance companies and explaining billing clearly to families

• Ability to manage multiple priorities and time-sensitive tasks simultaneously

• Comfort using EMR systems, payer portals, spreadsheets, and basic office software

• A professional, solutions-oriented communication style

What to expect

• Schedule: Full-time · Monday - Friday · 9:00AM to 5:00PM · Remote · No nights or weekends

• Stipend for medical, vision, and dental

• 401(k) with employer match

• Paid professional development

• All equipment and systems provided

• Mentorship and a clear pathway for career growth

• Remote

Come see what we are building

The first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation. Reach out to meet the team or schedule a time to visit the clinic.

Oaklin Lane is an equal opportunity employer, committed to creating a workplace where every clinician is welcome on our lane.