What are the responsibilities and job description for the IT Tech position at Oakley Transport Inc.?
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Position Summary
This position provides technical support assisting end users with their day-to-day technical duties and issues. The position performs a variety of PC maintenance and software installation and troubleshooting to troubleshooting to determine "next steps" and advises resolution. and advises on appropriate action. Performs all responsibilities in accordance with all company standards, policies and procedures. This position provides technical support assisting end users with their day-to-day technical duties and issues. The position performs a variety of PC maintenance and software installation and troubleshooting to troubleshooting to determine "next steps" and advises resolution. and advises on appropriate action. Performs all responsibilities in accordance with all company standards, policies and procedures.
Join Our Team!
Position Summary
This position provides technical support assisting end users with their day-to-day technical duties and issues. The position performs a variety of PC maintenance and software installation and troubleshooting to troubleshooting to determine "next steps" and advises resolution. and advises on appropriate action. Performs all responsibilities in accordance with all company standards, policies and procedures. This position provides technical support assisting end users with their day-to-day technical duties and issues. The position performs a variety of PC maintenance and software installation and troubleshooting to troubleshooting to determine "next steps" and advises resolution. and advises on appropriate action. Performs all responsibilities in accordance with all company standards, policies and procedures.
- Duties include answering the help desk phone, first level corrective action, problem escalation to second level when necessary.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Performs installs, upgrades, moves, and changes for computer workstation hardware, software, printers and other peripheral devices.
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
