What are the responsibilities and job description for the Information Desk Clerk position at Oakley Signs & Graphics?
We are seeking a reliable and customer-focused Information Desk Clerk to serve as the first point of contact for customers through phone, email, chat, or online portals. This role supports customers by providing information about printing services, order status, and general inquiries in a professional and timely manner.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or messaging platformsProvide accurate information about printing services, pricing, and turnaround timesAssist customers with basic order intake and service requestsDirect customer questions to appropriate departments when neededTrack and update customer inquiries in internal systemsProvide order status updates and resolve basic customer concernsMaintain professional, clear, and friendly communicationSupport administrative tasks such as data entry and documentationQualificationsHigh school diploma or equivalentPrevious customer service, virtual support, or front-desk experience preferredStrong written and verbal communication skillsBasic computer skills and ability to navigate multiple systemsAbility to work independently in a remote environmentReliable internet connection and quiet workspace
Salary : $35,000 - $200,000