Patient Care Advocate - Part Time

Duties and Responsibilities

• Ensures the consistent delivery of an exceptional customer experience
• Assists customers in product selection based on defined treatment plans and product availability  Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products
• Continually develops communication and service skills to increase sales and generate positive reviews
• Educates customers on product attributes and usage
• Ensures customers are accurately logged into the patient tracking system
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products
• Completes accurate sales documentation
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
• Assists in maintaining a safe, clean, and organized dispensary environment
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service
• Complies with all safety and security protocols for dispensary staff
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
• Answers phones, responds to voicemail, and takes phone orders
• Establishes on-going relationships with dispensary customers
• Completes customer profiles to assist in future sales and service opportunities
• Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants

• Maintain a clean, organized, and hazard-free work environment to support safe and efficient operations.
• Collaborate with the kitchen team to ensure all tasks are completed in a timely and accurate manner.
• Participate in training sessions to enhance technical skills and stay updated on best practices for retail operations.
• Other duties that may be required from time to time to improve operations and profitability and ensure required tasks and goals are completed across operations
• Adherence to individual and team key-performance indicators (“KPIs”) as directed by manager

Team Collaboration

• Balances team and individual responsibilities, Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone's efforts to succeed.
• Communicate effectively with team members to ensure clear understanding of tasks and expectations.
• Support a positive and inclusive work environment, fostering teamwork and mutual respect among colleagues.
• Provide training and guidance to new team members, sharing knowledge and best practices.