What are the responsibilities and job description for the Human Resources Coordinator, Training & Development position at Oakland Community College and Careers?
Summary of Purpose
The Training Coordinator supports the daily operations of the College’s Training & Development function. This role serves as the primary administrator for the employee Learning Management System (LMS) and coordinates training logistics, reporting, and communication. The coordinator ensures smooth operation of online and instructor-led training, manages compliance training campaigns, and provides technical and administrative support to employees and leaders. The employee is expected to work as a team player in a multi-cultural and diverse working environment.
Typical Duties
This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:
1. Configure, maintain, and administer the College’s employee Learning Management System (LMS), including course setup, user access, permissions, reporting, and troubleshooting.
2. Track, analyze, and report training participation and completion metrics, including operational and light trend analysis to support leadership and compliance needs.
3. Coordinate internal and vendor-led training sessions, both in-person and virtual, including registration, participant communication, scheduling, feedback, and logistical support.
4. Lead required compliance training campaigns (e.g., Title IX, Safety, FERPA), including LMS configuration, participant communications, tracking, and issue resolution.
5. Maintain the Training SharePoint site, training calendar, and monthly training announcements to ensure accurate, timely communication of learning opportunities.
6. Respond to employee training inquiries and provide front-line user support related to training systems, enrollment, and access.
7. Support vendor coordination and maintain system documentation related to training platforms, processes, and standard operating procedures.
8. Support the development, documentation, and continuous improvement of standard training and LMS processes.
9. Ensure the accuracy and integrity of training records for regulatory, accreditation, and institutional reporting purposes.
Knowledge and Skills Required
- Demonstrated proficiency in Microsoft 365 applications and enterprise Learning Management Systems
- Strong written and verbal communication skills
- High attention to detail with the ability to manage multiple concurrent training activities
- Excellent customer service and organizational skills
- Systems thinking and problem-solving ability
- Ability to adapt to changing priorities
Minimum Education and Experience
EDUCATION: Bachelor’s degree in Human Resources, Education, Business, or related field
EXPERIENCE: Minimum of two (2) years of Learning Management System administration experience. Experience supporting, maintaining, and lightly editing eLearning content using development tools such as Articulate 360 is preferred.