What are the responsibilities and job description for the Assistant Property Manager position at Oakbrook Corporation?
Oakbrook Corporation is seeking an Assistant Property Manager to join our team at Berkshire Kensington, a 177-unit affordable senior living community in Waukesha, WI. This role is ideal for a customer-focused professional who enjoys helping residents, supporting community operations, and ensuring compliance with affordable housing programs.
Responsibilities
- Assist with all day-to-day property operations to support occupancy, resident satisfaction, and community success
- Welcome prospective residents, conduct apartment tours, explain community features, and guide applicants through the leasing process
- Process applications, leases, renewals, move-ins, and move-outs in accordance with company policies and Fair Housing regulations
- Provide exceptional customer service by responding to resident questions, concerns, and requests in a timely and professional manner
- Assist with rent collection, security deposits, resident account inquiries, and delinquency follow-up
- Maintain accurate resident files and property records
- Process annual recertifications and interim certifications for affordable housing programs
- Verify income, assets, and eligibility documentation to ensure program compliance
- Work closely with Compliance and Property Management teams to maintain LIHTC, Section 8, and other affordable housing requirements
- Prepare weekly traffic, leasing, occupancy, and marketing reports
- Conduct market surveys and monitor local competition to support leasing and retention efforts
- Assist with resident events, community outreach, and marketing initiatives
- Coordinate with maintenance staff regarding work orders, unit turnovers, and property inspections
- Perform regular inspections of common areas, vacant apartments, and the overall community appearance
- Assist with handling resident complaints, lease violations, and other property-related concerns
- Support the Property Manager with staff training, administrative functions, and special projects
Qualifications
- High school diploma or GED required
- Previous property management, leasing, housing, customer service, or administrative experience preferred
- Affordable housing experience strongly preferred
- Strong organizational, communication, and customer service skills
- Ability to manage multiple priorities while maintaining attention to detail
- Experience with property management software preferred
- Proficiency with Microsoft Office applications
- Ability to perform property inspections and walk the community as needed
Why Oakbrook?
At Oakbrook Corporation, we believe great communities start with great people. We offer the opportunity to lead a residential community while growing your career with a company that values collaboration, professional development, and operational excellence.
If you're looking for a rewarding role where your leadership is valued and your experience makes a difference every day, we'd love to hear from you.