Job Title Operations Manager | Full-Time | Riverview Health Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Operations Manager supports the Director of Operations in the day-to-day management of venue operations and event execution. This position is responsible for coordinating event setups and conversions, supervising operational staff, and ensuring the facility is properly prepared, maintained, and ready for events. The Operations Manager works closely with Event Managers, Event Operations Crew, Housekeeping, Facilities, Security, Guest Experience, and other departments to ensure events are executed safely, efficiently, and according to established standards.

This role pays an annual salary of $60,000 - $65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

• Assist the Director of Operations with the day-to-day management of venue operations.
• Coordinate event setup, conversion, and breakdown activities.
• Review event requirements and ensure appropriate equipment, furniture, signage, barricades, seating, and other operational needs are prepared.
• Manage staff to ensure operational plans and event requirements are executed.
• Conduct pre-event and post-event inspections.
• Serve as an operational leader during events and respond to issues as they arise.
• Coordinate loading dock activity, deliveries, vendor access, and back-of-house operations.
• Ensure event spaces and public areas are properly prepared and presented.
• Manage the Event Operations Crew and other assigned operational staff.
• Manage housekeeping vendors and contractors, where applicable.
• Assign daily work responsibilities and ensure tasks are completed safely and efficiently.
• Assist with employee scheduling, training, onboarding, and performance management.
• Monitor attendance, performance, and adherence to venue policies.
• Provide coaching and feedback and communicate performance concerns to the Director of Operations and People & Culture.
• Ensure employees follow appropriate safety and operational procedures.
• Coordinate with Housekeeping to ensure the venue meets cleanliness and presentation standards.
• Communicate event-specific cleaning requirements and schedules.
• Work with facilities on operational needs, work orders, equipment issues, and building readiness.
• Assist with identifying and reporting maintenance, safety, or facility concerns.
• Support emergency response and severe weather procedures as needed.
• Assist with event schedules, staffing plans, setup diagrams, checklists, and operational documentation.
• Track labor hours, staffing levels, equipment, and operational supplies.
• Assist with purchasing and inventory management.
• Monitor labor and operational expenses and communicate variances to the Director of Operations.
• Maintain accurate event and operational records.
• Assist with developing and maintaining standard operating procedures.
• Perform other duties as assigned.

• Bachelor's degree in Hospitality, Sports Management, Business, Event Management, or a related field, or equivalent experience.
• 3-5 years of experience in venue operations, event management, hospitality, sports, entertainment, or a related field.
• Previous management or supervisory experience in a fast-paced operational environment.
• Experience with event setup, conversion, and breakdown.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in an arena, stadium, convention center, performing arts center, or similar venue.
• Experience with concerts, professional sports, collegiate athletics, or touring events.
• Experience managing and/or supervising part-time or event-based employees.
• Strong understanding of event and venue operations.
• Strong staff supervision and workforce management skills.
• Excellent organizational and time-management skills.
• Ability to communicate effectively with employees, clients, vendors, and internal departments.
• Strong attention to detail and follow-through.
• Ability to make sound decisions during event operations.
• Ability to stand and walk throughout the venue for extended periods.
• Ability to climb stairs and access all areas of the facility.
• Ability to lift and carry heavy objects.
• Ability to work indoors and outdoors in varying conditions.
• Ability to work evenings, weekends, holidays, and extended hours based on the event schedule.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!