What are the responsibilities and job description for the Box Office Attendant | Part-Time | Flint River Entertainment Complex position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Box Office Attendant responsible for ticket sales and customer service for all ticketed events at the Donald L. Tucker Civic Center. While delivering exceptional customer service to patrons. This role requires a strong understanding of the Ticketmaster system, event details, and venue seating configurations to assist guests with ticket purchases and inquiries. The attendant processes transactions, handles cash and credit payments with accuracy, and ensures proper distribution of tickets and change. Additionally, the position involves responding to phone inquiries, maintaining confidentiality of financial and customer information, and reconciling daily ticket sales.
This role pays an hourly rate of $10.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until July 10th, 2026.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Box Office Attendant responsible for ticket sales and customer service for all ticketed events at the Donald L. Tucker Civic Center. While delivering exceptional customer service to patrons. This role requires a strong understanding of the Ticketmaster system, event details, and venue seating configurations to assist guests with ticket purchases and inquiries. The attendant processes transactions, handles cash and credit payments with accuracy, and ensures proper distribution of tickets and change. Additionally, the position involves responding to phone inquiries, maintaining confidentiality of financial and customer information, and reconciling daily ticket sales.
This role pays an hourly rate of $10.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until July 10th, 2026.
Responsibilities
- Know and understand the operations of the Ticketmaster system.
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating.
- Know and understand seating charts and configurations.
- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
- Communicate and satisfy patrons with world class customer service.
- Operate phone and address call in patrons’ request for information.
- Reconcile all monies received from ticket sales.
- Maintain confidentiality.
- Additional duties may be assigned by Box Office Director or Box Office Supervisor.
- Ability to multitask in a fast‐paced environment.
- Familiarity with Windows-based computers.
- Possess excellent customer service skills.
- Experience working with the public and cash.
- Ability to work independently and as a productive member of a team.
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
- Proven ability to work well with all levels of management.
- Strong analytical and problem‐solving skills.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $10