Veterinary Receptionist- Veterinary experienced applicants only

Join Our Team as a Customer Service Representative at Oak Tree Veterinary Hospital Are you a friendly, detail-oriented communicator who loves helping people and pets? In this role, you’ll be the first point of contact for pet families. The role includes answering phone calls, scheduling same-day and flexible appointments, processing medication and food refills, and ensuring every client leaves confident in our compassionate, stress-free care. This position requires exceptional multitasking abilities; knowledge of veterinary services, products, and procedures; strong communication skills; and a passion for providing excellent client service.

Responsibilities

• Provide clients with exceptional client service

• Open and close the hospital as directed

• Welcome clients and patients

• Answer incoming telephone calls

• Schedule appointments and answer client questions about basic veterinary care

• Manage credit card and cash payments

• Maintain accurate electronic client/patient medical and transaction records

• Educate clients on products, vaccine protocols, treatments, and procedures

• Clean and maintain the lobby

• Handle emergencies according to hospital policies

• Filling in for other areas and performing other tasks/functions as needed

• Good interpersonal skills, communication, and customer service skills

• Professional and polished demeanor and appearance

• Attention to detail

• Ability to educate clients on preventatives, injectables, vaccines, etc.

• Basic computer literacy and familiarity with Microsoft Outlook

• Must be eager to learn new skills and receptive to coaching

• Experience using Ezy-Vet Practice Management Software is a plus

Requirements: 5 years of Proven customer support experience or 2 years of relevant experience in a vet clinic

• Must include a cover letter introducing yourself and why you would be a good fit (Those who don’t, will not be contacted for an interview)- Wouldn't include

• Strong phone contact handling skills and active listening

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Willingness to work flexible hours, including evenings and every other Saturday

• Passion for animals and dedication to providing exceptional client care

• High school diploma

• Professional

• Ability to work in a fast-paced environment

• Must be compassionate

Knowledge Requirements

• Basic understanding of veterinary terminology (preferred)
• Knowledge of common pet care needs and vaccinations (helpful)
• Familiarity with appointment scheduling and phone etiquette

Physical Requirements

• Ability to sit, stand, and walk for extended periods

• May need to lift up to 25 lbs. occasionally

• Comfortable being around animals (cats, dogs, sometimes exotic pets)

Hours / Work Schedule

Full-time (35-40 hours) is available. Must be able to work morning, afternoon, evening, and weekend shifts. Must be able to work extended hours when needed.

Benefits

• 401(k) with matching

• Flexible scheduling after the probationary period

• Health insurance

• PTO benefits offered after the 1st anniversary

• Paid Holidays after the probationary period

• Professional development & continuing education available

• $16-20/hour

We offer competitive pay based on experience and qualifications. Also, we provide opportunities for career growth and development within our organization.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Cleveland Heights, OH 44118 (Required)

Ability to Relocate:

• Cleveland Heights, OH 44118: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20