What are the responsibilities and job description for the Hotel Guest Service Agent All Shifts position at Oak Hill Inn and Suites?
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Agents may also be responsible for maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16