What are the responsibilities and job description for the Guest Service Agent 1p-9p and Night Auditior position at Oak Hill Inn and Suites?
Oak Hill Inn & Suites is in need of a Guest Service Agent Must be dependable and have excellent customer service skills.
Responsibilities:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Communicating with all hotel staff
- Promoting hotel services
- Maintain a clean and neat front desk area
- Other responsibilities as assigned
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Work Location: In person
Salary : $16 - $17