Assistant Community Manager

Job Summary:

Supports and assists the community manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all financial workings of the property.

Key Responsibilities

• Handle daily financial tasks: Collect and post rent and fees, make deposits, reconcile accounts, prepare financial reports, and process invoices and payables.

• Maintain the property management system (Yardi/OneSite): Enter and update transactions in Yardi/OneSite, ensuring all required fields are accurate and that system updates and backups are completed.

• Manage delinquent accounts: Review resident files for unpaid or late fees, communicate outstanding balances, implement collection procedures, and enforce lease terms.

• Process vendor invoices: Reconcile vendor work or purchases, secure community manager approval, code charges to the correct accounts, and coordinate communication between vendors, accounting, and ownership.

• Coordinate evictions: Follow the Company’s established procedures for proper notice requirements, carry out evictions, and represent the property in court proceedings as needed.

• Handle move-outs: Apply appropriate lease cancellation or deposit fees and process dispositions in accordance with policy and legal guidelines.

• Ensure resident satisfaction: Respond promptly to complaints and requests, taking appropriate action to resolve issues and promote retention.

• Supervise in the manager’s absence: Assign and oversee daily tasks, coordinate maintenance and make‑ready work, and ensure operations comply with company policies.

• Support owner relations: Meet with owners, conduct property tours, provide performance updates, and respond to owner requests as required.

• Support leasing and marketing: Greet prospects, gather information via guest cards, show ready apartments and models, secure lease deposits, and assist with applications and credit checks.

• Handle reporting & other duties: Prepare assorted accounting, financial, and administrative reports, and take on other tasks as assigned.

General Expectations & Requirements-What We’re Looking For

• Compliance & Safety: Adhere to all policies, regulatory requirements, and operational standards, reporting any violations. Practice proper safety protocols and promptly report equipment malfunctions or injuries.

• Ongoing Development: Identify opportunities to boost efficiency, productivity, and profitability, and stay current on industry trends by attending trainings and association events.
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• Work Environment: Primarily office-based but may involve exposure to outdoor elements such as varying weather, odors, and landscaping conditions.

• Physical Requirements: Access all areas of the property; lift or move up to 20 lbs. independently (up to 50 lbs. with assistance); and travel locally as needed for bank deposits, trainings, etc.

• Skill Set: Excellent reading, writing, and communication skills; proficiency with internet tools, word processing, spreadsheets, and database programs; strong familiarity with property management software (Yardi/OneSite); and solid math skills for financial reporting.

• Experience: Working knowledge of property operations, lease terms, and collections; proven background in property management, sales, marketing, and customer service, with the ability to handle daily operations, resolve resident issues, maintain financial records, and coordinate team efforts.