What are the responsibilities and job description for the Hotel Night Auditor position at Oak Grove Racing · Gaming · Hotel?
Requisition ID#: 1953
Location:
Oak Grove, KY, US, 42262
Property: Oak Grove Racing · Gaming · Hotel
Pay Range: 16.00
Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.
JOB SUMMARY
SUMMARY
Oak Grove Racing, Gaming & Hotel (the “Property”) is a new facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.
FUNCTION
The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension.
#oakgrove
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, registers, and assigns rooms to hotel guests.
- Verifies guest identification and establishes how the guest will pay for the accommodations.
- Issues room keys and relays instructions to bellhops.
- Keeps records of room availability and guests’ accounts on computer.
- Computes bills and collects payments.
- Makes and confirms reservations.
- Uses player CMP system to make Marketing offer reservations.
- Answers PBX calls and routes calls to proper extension.
- Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
- Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
- Contacts housekeeping or maintenance staff when guests report problems.
- Performs simple bookkeeping activities, such as balancing cash accounts.
- Other duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Ability to maintain high levels of confidentiality and integrity.
- Maintain interpersonal working relationships among all Team Members and the public.
- Excellent verbal and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the position
- Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent required.
- Knowledge of principles and processes for providing customer service.
- Able to obtain and maintain a valid Kentucky gaming/racing license
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Nearest Major Market: Bowling Green
