What are the responsibilities and job description for the Night Auditor position at Holiday Inn Clarksville-NorthEast?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. This role is essential for ensuring smooth operations during the night shift, providing excellent customer service, and maintaining accurate financial records. The ideal candidate will possess strong hospitality management skills and a passion for guest relations, ensuring that all guests have a pleasant experience during their stay.
Responsibilities
- Perform night audits by verifying and reconciling all daily transactions and financial reports.
- Provide exceptional customer service at the front desk, addressing guest inquiries and resolving any issues promptly.
- Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
- Assist guests with check-ins and check-outs, ensuring a seamless process.
- Maintain accurate records of guest accounts, including billing information and payments.
- Ensure that the hotel lobby and front desk area are clean and welcoming for guests.
- Collaborate with other departments to ensure guest satisfaction and address any special requests.
- Prepare reports for management regarding occupancy rates, revenue, and other key metrics.
Skills
- Background in hospitality is preferred.
- Previous experience in night audit roles or similar positions within the hotel industry is highly desirable.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Proficient in phone etiquette, capable of managing multi-line phone systems effectively.
- Familiarity with resort operations is beneficial but not mandatory.
- Ability to work independently during night shifts while maintaining attention to detail. Join our team as a Night Auditor where you will play a crucial role in delivering outstanding guest experiences while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $15 - $17