Banquet Setup

JOB SUMMARY

The Banquet Setup will coordinate and execute banquet setup activities before, during and after events to ensure event spaces are properly prepared, maintained, and restored in accordance with the event specifications and departmental standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean, prepare and set banquet and meeting rooms according to Banquet Event Orders [BEOs], event specifications, guest requests, and Supervisor direction
• Complete all required event setups and breakdowns in accordance with established company and departmental standards
• Ensure all meeting and event spaces are completely set and guest-ready at least 30 minutes prior to the scheduled start time
• Respond promptly to requested room or setup changes, with a standard response time of 15 minutes or less
• Set up food and beverage buffet areas as directed or as the BEO layout entails, ensuring setup is complete and ready for review by management
• Refresh meeting breaks, beverage stations, and other service areas at least every 60 minutes or more frequently as needed
• Maintain clean, organized, and professional function rooms, storage areas, equipment areas, and back-of-house evet spaces
• Properly store banquet furniture, equipment, linens, supplies and other materials following events; handling all mentioned items carefully and follow all established safety procedures when lifting, moving, setting, or storing equipment
• Inspect equipment for proper working conditions and promptly report damaged, broken or malfunctioning equipment to the appropriate management
• Deliver event-related messages or requested materials promptly and in accordance with departmental service standards
• Take appropriate action to assist guests with concerns and promptly involve a supervisor or manager when additional assistance or authorization is required
• Assist fellow team members with setup, breakdown, service and other operational responsibilities as needed
• Follow established Lost and Found procedures for any items discovered in meeting or event spaces
• Perform other related duties assigned based on operational and business needs

REQUIRED SKILLS AND ABILITIES

• Ability to read, understand and follow written instructions, Banquet Event Orders [BEOs], diagrams, event specifications and departmental communications
• Ability to communicate clearly and professionally, both verbally and in writing, with guests, clients, supervisors, and fellow team members
• Ability to understand guest and client requests and effectively communicate information in one-on-one and small-group settings
• Ability to perform basic mathematical calculations necessary to complete job duties, including counting quantities and determining appropriate setup requirements
• Ability to follow verbal and written instructions and complete assigned tasks accurately and efficiently
• Ability to prioritize tasks and adjust to changing event needs, timelines, and operational demands
• Ability to work effectively both independently and as part of a team in a fast-paced event environment

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.
• Previous experience working in hospitality, entertainment, sports, or a similar environment.
• Prior experience with audio visual equipment setup and operation is a plus.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Regularly required to stand and walk for extended periods throughout the shift
• Frequently required to use hands and arms to handle, grip, carry, push, pull, position, and operate banquet equipment and supplies
• Frequently required to reach, bend, stoop, and perform repetitive physical movements associated with setting and breaking down event spaces
• Occasionally required to sit, kneel, crouch, climb or work in lower positions while completing setup, breakdown, cleaning, or storage tasks
• Regularly required to lift and/or move items weighing up to 25 pounds and frequently lift and/or move items weighing up to 50 pounds
• Must be able to safely maneuver furniture and equipment through function rooms, hallways, storage areas and other workspaces
• Must possess the visual ability necessary to safely perform job duties, including reading event documents and diagrams, identifying room and equipment conditions, and safely navigating events and storage areas