What are the responsibilities and job description for the Business Process & Change Consultant position at O3 Technology Solutions?
Role: Business Process & Change Consultant
Location: Chicago, IL (Locals Only)
Duration: 12 Months
Experience Level:(6 Years)
Position Overview
Our client is seeking a Business Process & Change Consultant to support key transformational technology initiatives within the organization. The consultant will work closely with cross-functional teams to design future-state processes, drive operational improvements, and support change management activities essential for successful technology deployment.
This role sits within the Business Transformation Team and is ideal for individuals experienced in process design, change management, and business readiness activities, particularly within the insurance domain.
Key Responsibilities
Collaboration & Transformation Support
- Partner with project teams to support initiatives across ZNA business units, including underwriting, operations, IT, and other key stakeholders.
- Work jointly with business and IT teams to transform operating models through improved processes and technology advancements.
- Follow established frameworks covering process design, technology enablement, change management, training, and ongoing support.
Project Execution
- Participate in medium to large projects with guidance from senior consultants, team leads, and managers.
- Analyze business requirements and current-state processes to identify opportunities for optimization.
- Support the design and documentation of business solutions and workflows.
- Assist in creating user test cases and supporting business readiness activities.
- Facilitate issue identification and resolution during project lifecycles.
Change Management & Training
- Support the development of process documentation, training materials, eLearning content, and change communications.
- Collaborate with teams to ensure the transformation is fit-for-purpose and enables employees to achieve their goals effectively.
Preferred Qualifications
- Experience working on business or technology projects.
- Strong process documentation skills (Visio preferred).
- Exposure to organizational change management methodologies.
- Experience developing training content or conducting training sessions.
- 3 years of experience in Property & Casualty insurance (highly preferred).
- Experience working with multinational insurance organizations is a plus.
- Demonstrated meeting facilitation and stakeholder engagement skills.
- Strong analytical, problem-solving, and communication abilities (PowerPoint).
- Ability to manage time effectively, multitask, and work independently with minimal supervision.
- Comfortable navigating ambiguity and shifting priorities.