What are the responsibilities and job description for the Application Support Agent Tier 2 position at O2 Technologies,Inc?
- Provide Tier 2 support for a Salesforce-based case management system.
- Troubleshoot user issues and analyze system behavior.
- Ensure smooth case-processing workflows for social services staff.
- Utilize ServiceNow and Jira for issue tracking and resolution.
- Work in a fast-paced support environment.