Quality Assurance Manager

Quality Assurance Manager

O&W Heat Treat | South Windsor, CT | Full-time, on-site

About O&W Heat Treat

O&W Heat Treat provides specialized heat treating and brazing services to aerospace and other precision manufacturing customers. With more than 60 years of experience, we are committed to quality, technical expertise, and dependable service.

Position Overview

We are seeking a Quality Assurance Manager to lead our quality assurance program, maintain aerospace accreditations and customer approvals, and drive continuous improvement.

The individual will work closely with the Quality Control Manager, operations team, and company leadership to ensure that quality systems, processing documentation, and inspection practices consistently meet applicable requirements.

Hands-on experience preparing for and leading NADCAP and other aerospace audits is required.

Key Responsibilities

* Manage and continuously improve the company’s quality management system, including procedures, work instructions, document control, and quality records.

* Lead preparation for and execution of NADCAP, aerospace customer, and other external quality audits, including responses to findings and corrective action closure.

* Maintain applicable accreditations and customer approvals, and ensure ongoing audit readiness.

* Work closely with the Quality Control Manager to align quality assurance requirements with daily inspection, testing, documentation, and product acceptance activities.

* Plan and conduct internal audits and verify the effectiveness of corrective actions.

* Review customer specifications, purchase orders, and quality requirements, working with technical and operations personnel to ensure they are properly incorporated into processing and inspection documentation.

* Lead investigations of nonconformances and customer complaints, including containment, root cause analysis, corrective actions, and effectiveness reviews.

* Oversee quality requirements related to calibration, pyrometry, testing, traceability, and record retention in coordination with responsible personnel.

* Monitor quality performance, identify recurring issues, and implement practical improvements.

* Support employee training on quality procedures, customer requirements, and audit readiness.

* Serve as a primary quality contact for customers, auditors, and relevant external organizations.

* Partner with company leadership to strengthen accountability and a culture of quality throughout the organization.

Required Qualifications

* Demonstrated experience in quality assurance within aerospace manufacturing, heat treating, brazing, or another aerospace special process environment.

* Direct experience preparing for and leading NADCAP audits, including managing findings and corrective action responses.

* Experience supporting or leading aerospace customer audits and maintaining customer approvals.

* Strong understanding of quality management systems, internal auditing, document control, and corrective action processes.

* Ability to interpret technical specifications, customer quality requirements, and processing documentation.

* Strong root cause analysis, problem-solving, organizational, and communication skills.

* Ability to collaborate effectively with the Quality Control Manager, shop personnel, technical specialists, customers, and company leadership.

* A practical, hands-on approach and the ability to manage multiple priorities in a small manufacturing environment.

Preferred Qualifications

* NADCAP Heat Treat audit experience.

* Familiarity with aerospace heat treating and brazing specifications, including AMS2750 pyrometry requirements.

* Experience with Pratt & Whitney LCS requirements, Honeywell requirements, or other aerospace OEM approval programs.

* Familiarity with AS9100 and ISO 9001 quality management systems.

* Bachelor’s degree in engineering, metallurgy, quality, or a related field, or equivalent relevant experience.

* Relevant quality or auditor certifications.