What are the responsibilities and job description for the Front of House Manager position at O'Callahans?
Job Overview
We are seeking an enthusiastic and experienced Front of House Manager which directs all customer-facing operations, ensuring high-quality guest service, managing staff (servers, hosts, bartenders), and optimizing restaurant flow. They handle training, scheduling, POS systems, health safety compliance, and resolve customer complaint
Key Responsibilities:
- Service Excellence: Monitor staff to ensure excellent customer service, including table touching and handling guest complaints.
- Staff Management: Recruit, train, schedule, and supervise FOH employees to ensure peak performance.
- Operational Flow: Coordinate daily FOH and BOH (Back of House) operations, managing reservations and seating, as outlined in this Front of House Manager job description.
- Financial Control: Balance cash drawers, manage tips, oversee POS systems, and control costs related to inventory.
- Safety & Sanitation: Enforce all health, safety, and sanitation standards.
- Communication: Acting as the liaison between the dining room and the kitchen.
Required Skills and Qualifications
- Experience: Several years of restaurant experience, typically with supervisory experience.
- Leadership: Strong team leadership and motivational skills.
- Communication: Excellent interpersonal skills for interacting with guests and staff.
- Problem-Solving: Ability to handle high-pressure situations and guest issues calmly.
- Technical Skills: Proficiency with POS systems
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $15