What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
Who This Role Is For:
This role is for people who enjoy serving others, working with people, and being part of a positive team.
Whether you’re:
- Looking for your first job and want to build confidence and people skills
- Or you have customer service experience and want a professional, supportive workplace
This role gives you real-world experience in communication, teamwork, and service excellence.
What You’ll Do:
As a Front of House Team Member, you will:
- Welcome and greet guests with energy and kindness
- Take orders at the front counter or drive-thru
- Prepare drinks and desserts accurately
- Maintain cleanliness in the dining room and service areas
- Follow food safety and sanitation standards
- Resolve guest needs and ensure every guest leaves feeling cared for
Skills You’ll Build (That Transfer Anywhere):
You’ll develop:
- Communication and customer service
- Confidence and professionalism
- Multitasking and time management
- Problem-solving
- Team collaboration
- Emotional intelligence
These skills apply to any career — business, sales, healthcare, education, leadership, or entrepreneurship.
What We’re Looking For:
We hire for attitude, not experience.
You should be:
- 16 years old
- Friendly, honest, and respectful
- Comfortable talking with people
- Coachable and eager to learn
- Dependable and team-oriented
- Willing to work a variety of weekdays and Fridays/Saturdays
No experience required — we provide paid training.
Why Chick-fil-A Albemarle?
- Flexible scheduling – great for students, parents, and professionals
- Closed Sundays – guaranteed day off every week
- Competitive pay – with clear growth opportunities
- Leadership development – grow into trainer, team leader, or management
- Health insurance options for eligible team members
- Free college opportunities & $2,500 scholarships
- Positive culture – fun, supportive, and people-first
Our Culture
At Chick-fil-A Albemarle, Front of House is the heartbeat of our restaurant.
We believe in:
- Treating guests with genuine care
- Supporting each other during busy shifts
- Creating a workplace people enjoy coming to
- Developing people, not just filling positions
This is a role where:
You grow as a person, not just an employee.
REQUIREMENTS
- Must be at least 16 years of age upon hire date
- Must be eligible to work in the United States
- Must have a source of reliable transportation
- Ability to handle all equipment, pans, pots, navigating shelving both high and low
- Reading, writing, and basic math and verbal communication skills required
- Works in hot, noisy and fast paced environment
- Mobility required during shifts
- Must work well under pressure
- Must be able to respond to changes or edits to orders quickly and efficiently
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Salary : $11 - $15