What are the responsibilities and job description for the Owner Loyalty Specialist position at O'Brien Auto Team of Bloomington- Normal?
Owner Loyalty Specialist / Customer Experience Coordinator
O'Brien Auto Team | Full-Time | Monday–Friday | No Weekends
Do you genuinely enjoy helping people and creating exceptional customer experiences?
At O'Brien Auto Team, we believe our relationship with customers doesn't end when they drive off the lot—it’s just beginning. We're looking for an enthusiastic, customer-focused Owner Loyalty Specialist to help build lasting relationships with our customers and ensure every interaction with our dealerships exceeds expectations.
In this role, you'll serve as the bridge between our customers and our Sales, Service, and Parts teams. You'll proactively follow up after purchases and service visits, resolve concerns with professionalism and empathy, and help create loyal customers for life.
If you're a people person who enjoys solving problems, building relationships, and making a positive impact every day, we'd love to meet you!
🌟 What You'll Do
As our Owner Loyalty Specialist, you will:
- Build lasting relationships with customers through friendly, proactive communication
- Follow up with customers after service visits and vehicle purchases to ensure an outstanding experience
- Respond to customer questions and concerns promptly and professionally
- Partner with Sales, Service, and Parts departments to resolve customer issues quickly and effectively
- Monitor customer satisfaction and identify opportunities to improve the ownership experience
- Encourage completion of manufacturer and dealership customer satisfaction surveys
- Track customer feedback and recommend improvements to enhance loyalty and retention
- Assist with customer appreciation initiatives, loyalty programs, and special events
- Welcome and engage customers visiting the dealership to ensure they feel valued
- Perform light administrative duties and maintain accurate customer records
✅ What We're Looking For
- Previous experience in customer service, hospitality, automotive, retail, or sales preferred
- Automotive dealership experience is a plus but not required
- Outstanding communication and interpersonal skills
- Positive attitude with a genuine desire to help others
- Strong problem-solving and conflict-resolution abilities
- Excellent organizational skills and attention to detail
- Comfortable using computers, texting, CRM systems, and Microsoft Office
- Ability to multitask in a fast-paced environment
- Valid Illinois driver's license with a clean driving record
- High school diploma or GED required
💙 Why You'll Love Working at O'Brien Auto Team
⚖️ Work-Life Balance
- Monday–Friday schedule
- No weekends!
- Paid holidays
- Paid Time Off beginning after 90 days
- Vacation time that increases with tenure
🚀 Growth & Development
- Paid training
- Opportunities for career advancement within our dealership group
- Supportive leadership and team environment
💰 Benefits
- Competitive salary
- Health, dental, vision, and life insurance
- Company-paid $25,000 life insurance policy
- Optional disability, accident, and critical illness insurance
- 401(k) with company match up to $500 annually
🎉 Perks
- Employee discounts on vehicles, service, and parts
- Family-owned company with a collaborative culture
- Modern, team-oriented work environment where your contributions matter
🚘 About O'Brien Auto Team
O'Brien Auto Team is a family-owned dealership group committed to providing exceptional customer experiences before, during, and long after the sale. We believe our people are the foundation of our success, and we're dedicated to creating an environment where employees can grow professionally while making a meaningful difference for our customers.
If you're passionate about customer service, relationship building, and creating memorable experiences, we'd love to welcome you to the O'Brien Auto Team.
Apply today and help us turn satisfied customers into lifelong fans!