Branch Manager

Description

O Bee Credit Union is hiring a Branch Manager to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture.

What You’ll Do

As our Branch Manager, you will support the administration of branch operations in collaboration with the Assistant Branch Manager. Your primary responsibilities will be to coach and develop team members, work directly with our members, and represent the credit union in the communities we serve.

The Details

• Location: Lacey Branch – Lacey, WA
• Pay Range: The range for this position is $80,168.40-$100,715.25 annually with a target range of $80,168.40-$83,929.37 annually, depending on relevant experience and qualifications.
  
  

Why You’ll Love Working Here

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals
  
  

Responsibilities

• Provide strategic leadership and support to the branch team, fostering a culture of excellence, accountability, and continuous improvement.
• Lead, coach, and develop the Assistant Branch Manager, ensuring confidence, knowledge, and operational efficiency.
• Manage employee performance, training, and professional development, including succession planning and skills evaluations.
• Oversee hiring, onboarding, coaching, and performance documentation, recognizing high performance and addressing challenges as needed.
• OVERSEE regular team meetings and one-on-one coaching sessions to drive engagement and service excellence.
• Responsible for sales, service and growth of branch assets and Membership by reflecting the values and ethics of the Credit Union.
• Seek opportunities to grow branch assets and Membership through community outreach, networking and business development.
• Regularly analyze branch performance to identify opportunities for improvement. Develop and implement strategies that drive toward the Credit Union’s strategic success.
• Champion world class member service and financial needs-based conversations and coaching.
• Develop and maintain member relationships, through our values, mission and vision, focusing on the benefits of our products, services and delivery channels.
• Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.
• Responsible for satisfactory internal audits and sound operational practices.
  
  

Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Requirements

• Must have high school diploma or equivalent. Associate or bachelor’s degree is preferred.
• Must have at least five years of customer service experience, with at least two years of supervisory experience within a financial institution.
• Must be able to register with National Mortgage Licensing System and Registry (NMLS).
• Must be able to pass a background and credit check.
• Strong leadership and team development skills with the ability to mentor and guide employees effectively.
• Advanced problem-solving skills, including handling escalated customer concerns with professionalism.
• Ability to assess complex account situations, research and resolve high-risk or high-impact issues.
• Ability to de-escalate difficult situations, maintaining professionalism while finding appropriate solutions.
• Proficiency in Microsoft Office, Symitar, and digital banking platforms.
• Maintain a working knowledge of products and services, policies and procedures, and systems.
• Ability to adapt to changing priorities and Member needs, ensuring a high level of flexibility in service.
• Strong communication skills, with the ability to express thoughts clearly and concisely, both verbally and in writing.
• Commitment to professional growth, actively pursuing education and training opportunities inside and outside the credit union.
• Work independently while contributing to a supportive and high-performing team.
• Embody core values of trust, inclusion, integrity, community, and empowerment.