Program Supervisor

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Program Supervisor.

The Peer Supervisor will provide leadership, operational oversight, training, and supervision for Peer Support Specialists working within Emergency Departments (EDs) to support patients experiencing behavioral health crises, acute agitation, substance use-related emergencies, and other mental health needs. This position is funded under a PCORI-funded research study called the Peer-Enhanced Agitation Code Team (PACT) study, which is a multi-site clinical trial testing a peer-enhanced model of emergency care for patients with agitation and behavioral emergencies. The study seeks to improve patient-centered outcomes while reducing restraints and creating safer environments for both patients and healthcare staff.

This position will report to the Principal Investigator of this study, Dr. Ambrose Wong.

This position will work closely with research team & emergency department staff, to support delivery of trauma-informed, recovery-oriented, and culturally responsive peer services in the ED setting. The role combines program administration, workforce development, peer supervision, quality improvement, and implementation support to ensure high-quality, evidence-based peer-delivered care to patients in the ED.

The Peer Supervisor will use lived recovery experience and expertise in peer support services to guide peers in helping patients identify recovery goals, strengthen self-advocacy, improve engagement in care, and connect with behavioral health and community resources. The position will also support implementation of innovative behavioral crisis management initiatives, including peer integration into ED-based crisis response and de-escalation workflows.

Job Responsibilities:

1. Program Leadership & Operations
Provide operational leadership and oversight of the Emergency Department Peer Support Program across participating hospital sites.
Serve as a liaison between peers, ED clinical staff, hospital leadership, security staff, EMS, social work, and community-based behavioral health providers.
Champion the peer support program and promote understanding of peer roles among hospital staff and administrators.
Ensure program activities align with trauma-informed, recovery-oriented, and patient-centered care principles.
Coordinate peer staffing schedules across participating ED sites.
Participate in strategic planning, quality improvement, and program development activities.
Assist with implementation and sustainability planning for ED-based peer support services.
Support compliance with institutional policies, grant requirements, documentation standards, and program deliverables.
Participate in on-call or crisis support coverage as needed.
2. Peer Recruitment, Hiring & Workforce Development
Assist in development and refinement of peer job descriptions, hiring criteria, and interview guides.
Participate in recruitment, interviewing, selection, and onboarding of Peer Support Specialists.
Assess peer readiness, competencies, and fit for ED-based crisis work.
Support development of competency assessments and professional development plans for peers.
Foster a supportive work environment that promotes peer wellness, resilience, retention, and professional growth.
3. Peer Training & Onboarding
Collaborate with hospital and research teams to design and implement peer orientation and training programs.
Assist in development of peer training manuals, workflows, educational materials, and simulation-based training sessions.
Facilitate training on:
o trauma-informed care,
o recovery-oriented approaches,
o crisis de-escalation,
o ED workflows,
o workplace safety,
o professional boundaries,
o documentation practices,
o cultural humility,
o patient engagement strategies,
o and behavioral crisis response.
Oversee onboarding processes, including hospital orientation, electronic medical record training, safety training, and intervention-specific protocols.
4. Supervision, Fidelity & Quality Improvement
Provide regular individual and group supervision to Peer Support Specialists working in the ED.
Assist in ensuring compliance with research activities related to the collection of data.
Conduct site visits and direct observation of peer-patient interactions as needed.
Support peers in applying lived experience appropriately and therapeutically in clinical settings.
Monitor fidelity to program workflows, peer role expectations, and evidence-based recovery support practices.
Evaluate peer performance and provide coaching, mentorship, and corrective guidance when necessary.
Assist in identifying staff support needs and strategies to mitigate burnout and vicarious trauma among peers.
Participate in quality improvement activities, incident review, and performance monitoring.
Ensure accurate and timely completion of required documentation and reports.
5. Patient Support & Community Coordination
Support peers in assisting patients with:
o identifying recovery goals,
o strengthening self-advocacy,
o engaging in treatment,
o and connecting with follow-up behavioral health services and community resources.
Assist peers in addressing barriers related to social determinants of health, including housing instability, food insecurity, transportation, and access to care.
Promote culturally informed, strengths-based approaches to patient engagement.
Collaborate with ED teams, mobile crisis providers, law enforcement, EMS, and community agencies to support safe and coordinated transitions of care.
 

Minimum Qualifications:
To qualify you must have a Strong interpersonal communication and relationship-building skills
Knowledge of trauma-informed and recovery-oriented care principles
Ability to work collaboratively within multidisciplinary healthcare teams
Cultural humility and commitment to diversity, equity, and inclusion
Leadership and supervisory skills
Crisis intervention and de-escalation skills
Systems-oriented thinking and operational problem solving
Ability to balance clinical, operational, and implementation priorities
Commitment to peer support ethics and professional boundaries
Ability to work effectively in fast-paced, high-stress environments

Preferred Qualifications:
Lived experience of recovery from mental health and/or substance use challenges strongly preferred.
Certification as a Peer Support Specialist, Recovery Support Specialist, or Recovery Coach preferred.
Bachelors degree in behavioral health, public health, psychology, social work, or related field preferred, or equivalent experience.
Minimum 2 years of experience working as a peer support specialist or supervising peers.
Experience working in emergency departments, crisis services, behavioral health, or acute care settings preferred.
Experience training or supervising peer staff preferred.
Experience with program implementation, quality improvement, or research projects preferred.
Knowledge of community behavioral health resources and recovery systems.
Valid drivers license and willingness to travel across participating sites.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,300.00 - $98,497.45 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here