Call Center Supervisor, Behavioral Health Existing Patient

Brief Description

Location: Remote

Working Model: remote

Employee Type: 1.0 FTE

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000 team members across 80 locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Call Center Supervisors, Behavioral Health Existing Patient at Sagent Behavioral Health, you will lead the Existing Patient Behavioral Health scheduling team, ensuring timely, accurate, and high-quality scheduling support for established patients. It oversees staff performance, workflows, and training while resolving escalated patient and provider concerns and maintaining service level expectations.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Comfortable offices and clinic environment
  
  

Responsibilities

• Supervise and lead a team of Behavioral Health schedulers, coordinators, and specialists, including hiring and performance management
• Oversee scheduling workflows to ensure timely processing and adherence to service-level agreements (SLAs)
• Provide coaching, training, and ongoing development for both new and experienced team members
• Resolve escalated patient and provider concerns while maintaining high-quality service standards
• Monitor and report on key performance metrics, including creating KPI dashboards and identifying trends
• Audit scheduling accuracy, call handling, and workflow processes to ensure compliance and quality
• Partner with leadership and cross-functional teams to improve scheduling systems, workflows, and patient experience
• Support daily operations by assisting with scheduling tasks, managing system access, and ensuring adequate coverage during high-volume periods
  
  

Requirements

• Prior experience in substance use disorders, mental health, or healthcare scheduling strongly preferred
• Must be able to work full-time (40 hours per week) during scheduled office hours
• High school diploma required
• Bachelor’s degree preferred (considered an asset)
  
  

Compensation

Salary: $50,000-$70,000

• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.
• Employees in these positions are W2.
  
  

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.