What are the responsibilities and job description for the Front Desk Receptionist position at NYCTBI?
We are a Traumatic Brain Injury Center with offices in Elmhurst, Brooklyn Heights and Manhattan. We are looking for an enthusiastic Spanish-English speaking charismatic individual, capable of multi-tasking, fully bilingual Spanish-English (Mandatory, we are not hiring non-bilingual candidates), and with great attitude. This individual will be in direct contact with patients. Strong computer skills required, and excellent written and verbal communication skills necessary.
If you feel that you can make a difference, work with Doctors, Nurse Practitioners, Neuropsychologists, medical assistants, technicians, administrative personnel, and other members of the staff, please submit your application.
Strong candidates are:
- Able to build a one-on-one rapport with patients
- Have excellent people skills
- Possess a patient-focused mindset with a friendly and outgoing personality
- Able to work in a team environment with oversight from doctors and teammates
- Have a basic knowledge of computer software (e.g. updating and maintaining tracking spreadsheets)
- Providing energetic, warm, and caring interactions with patients and their families
- Maintaining a safe and secure workspace
- Keeping a clean and orderly office environment
- Assisting the doctors, administrative team, and fellow therapists to ensure efficiency and productivity.
Administrative Duties: (may include, but not limited to)
- Using computer applications
- Manage calendars and schedule appointments
- Answer and direct phone calls, take messages, and provide information as needed
- Welcoming patients and visitors in a professional and friendly manner
- Updating and filing patient medical records
- Handling correspondence, billing, and scanning of patient's files
- Preparing documents for billing, which includes scanning them and submitting them
- Assisting patients fill out forms
- Provide general office support, including filing, scanning, and photocopying documents
- Ensure the reception and therapy areas are clean and organized
- Perform data entry and maintain accurate records
- Assist with order entry and inventory management
- Translate from Spanish to English
Experience:
- Proficient in using Google Suite (Gmail, Google Docs, Google Sheets)
- Strong data entry skills with attention to detail
- Experience in calendar management and scheduling appointments
- Familiarity with order entry processes
- Previous office management or administrative experience in a medical office is a plus
- Customer service experience is highly desirable
- Knowledge of medical office procedures is an advantage
- Familiarity with phone systems and handling multiple phone lines
This position requires excellent communication skills, both verbal and written. The ideal candidate should be organized, detail-oriented, and able to multitask effectively. A friendly demeanor and professional appearance are essential for this role.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you meet the qualifications for this position and are interested in joining our team, please submit your resume for consideration. We look forward to reviewing your application!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Elmhurst, NY 11373 (Required)
Ability to Relocate:
- Elmhurst, NY 11373: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22