What are the responsibilities and job description for the Inspector position at NYC CONSUMER AFFAIRS?
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP is committed to educating, empowering, and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small Agency with a big mission, every staff member at DCWP plays a critical role in ensuring success.
Inspector responsibilities include but are not limited to the following:
DCWP is committed to educating, empowering, and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small Agency with a big mission, every staff member at DCWP plays a critical role in ensuring success.
Inspector responsibilities include but are not limited to the following:
- Conducting general vending field enforcement and participating in multi-agency street vendor enforcement actions;
- Enforcing laws and regulations relating to weights and measures through testing, sealing, condemning or confiscating weighing and measuring devices (may include petroleum products);
- Inspecting and investigating trade practices to detect and eliminate consumer deception; inspecting and investigating all categories of trades and occupations licensed by Consumer and Worker Protection;
- Lifting weights, walking, using mass transit, and climbing stairs;
- Completing reports on complaints investigated, violations identified and special inspections using tablets, computers, and/or written documents.
- Preparing summonses and testifying at hearings;
- Utilizing computer systems for email correspondences, uploading and saving evidence, and researching in, and attaining assignments from agency web-based system/tablet operating system;
- Communicating clearly and concisely both written and verbally;
- Administrative duties such as copying and scanning;
- Maintaining a professional demeanor with excellent customer service skills;
- Performing other related work.
Minimum Qual Requirements
1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or
2. A baccalaureate degree from an accredited college; or
3. A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.
2. A baccalaureate degree from an accredited college; or
3. A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.
Preferred Skills
- Strong written and oral communication skills;
- Proficiency in Microsoft programs;
- Fluency in a language in addition to English a plus;
- Detail oriented and organized;
- Candidate must be experienced and comfortable driving any city vehicle (which may include a large vehicle) throughout the five boroughs of New York City.
To Apply
For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer Affairs” on the search line. Then locate the Job ID number.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dca.nyc.gov.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
- Appointments are subject to Office of Management and Budget (OMB) approval.
- 55-a Candidates: NYC Department of Consumer Affairs is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to begiven the opportunity.
**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
- Drug Screening: A drug screening may be required prior to being appointed.
We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dca.nyc.gov.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.