What are the responsibilities and job description for the Tech Support Intern position at NYC Administration for Children's Services?
THE SELECTED CANDIDATE WILL BE OFFERED AN HOURLY RATE OF $19.50.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other City agencies. The Technical Support unit provides technical support for IT services to 7000 plus ACS users at 38 locations. There are on average, 60k service tickets processed by this unit annually.
OIT is seeking a highly motivated and detail-oriented IT Technical Support Undergraduate Intern to join our Bronx team. As an IT Technical Support Undergraduate Intern, you will gain practical experience in providing IT Technical Support for a large government organization consisting of approximately 7,000 employees across 38 locations. This internship offers a valuable opportunity to work alongside an IT Technical Support Unit to provide desktop support services for ACS Child Protective Specialists in all field locations, including desktop computers, laptops, printers, smart phones, tablets, conference room technologies, and database applications. Additionally, as a member of the 2026 ACS Summer Internship Program cohort, you will participate in an enrichment program designed to fully engage students into the ACS and NYC government experience. Internship programming includes professional development workshops, lunch and learns, speaker events, NYC government tours, and networking opportunities.
Key Responsibilities
1200 Water Place
Bronx, NY
Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Minimum Qualifications
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.
Preferred Skills
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $17.00 – $19.50
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other City agencies. The Technical Support unit provides technical support for IT services to 7000 plus ACS users at 38 locations. There are on average, 60k service tickets processed by this unit annually.
OIT is seeking a highly motivated and detail-oriented IT Technical Support Undergraduate Intern to join our Bronx team. As an IT Technical Support Undergraduate Intern, you will gain practical experience in providing IT Technical Support for a large government organization consisting of approximately 7,000 employees across 38 locations. This internship offers a valuable opportunity to work alongside an IT Technical Support Unit to provide desktop support services for ACS Child Protective Specialists in all field locations, including desktop computers, laptops, printers, smart phones, tablets, conference room technologies, and database applications. Additionally, as a member of the 2026 ACS Summer Internship Program cohort, you will participate in an enrichment program designed to fully engage students into the ACS and NYC government experience. Internship programming includes professional development workshops, lunch and learns, speaker events, NYC government tours, and networking opportunities.
Key Responsibilities
- Work alongside the IT Technical Support team to assist with identifying, diagnosing, and resolving technical problems related to personal computer hardware, software applications, and mobile devices at assigned site(s).
- Support members of the IT Technical Support team with hardware/ software/network technical assistance, and escalate tickets requiring support from experienced technicians, when required.
- Help with maintaining an inventory of IT hardware and software assets.
- Assist with moves that require uninstalling/installing, lifting, and packing/unpacking desktop computer equipment with peripherals.
- Assist with managing and prioritizing assigned workloads and updating problem tickets with detailed resolutions.
- Develop a strong understanding of IT service desk operations and learn how to use related software and hardware within a government environment.
- Gain hands-on experience in utilizing service desk software to manage and prioritize assigned workloads and update tickets with detailed resolutions.
- Strengthen abilities to coordinate and execute organizational tasks in a professional setting.
1200 Water Place
Bronx, NY
Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
- You must be an undergraduate and must either be currently enrolled in a college or university or must have graduated within one year of the current program year.
- Interested candidates should submit their resume by visiting, https://cityjobs.nyc.gov and search for JO#774156.
- NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED
- NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED
Minimum Qualifications
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.
Preferred Skills
- Interest in learning how to install, configure and troubleshoot: Microsoft Windows 10/11, O365, Outlook/Exchange, Project, Visio, IE, Printers, desktop/laptop hardware components. - Familiarity with configuring and supporting laptop/tablets, smart phones etc. - Knowledge of remote desktop access software (preferably Bomgar, TeamViewer, to troubleshoot issues remotely) and local and wide area networking. - A team player with a service-oriented attitude and customer focus with strong problem solving and communication skills. - Ability to work independently or as a member of a team within a fast-paced and high-pressure environment to provide effective and efficient real-time support for a variety of desktop computer users. - Interpersonal skills with ability to communicate with different levels of the organization. - Proficient in Microsoft Office Suite, including MS Teams and MS Outlook.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $17.00 – $19.50
Salary : $20