IT Technician

•    Consults with management to determine hardware, communications and operations needs and requirements.
•    Consults with the programming staff to determine the hardware, data communications, computer operations, PC software, and cabling requirement associated with development projects.
•    Evaluates and recommends agreements for outside services, including data communications, cabling, offset data storage, equipment maintenance and repair, software support, and other services.
•    Administers agreements with outside vendors and assures quality and cost effectiveness.
•    Establishes policies, procedures and standards with regard to PC hardware, PC software levels, data communications, media library, operation system levels, and the methods for maintaining their currency.
•    Configures and installs communications and PC hardware and software, performs problem diagnosis, and recommends solutions.
•    Installs and upgrades operating software and server platforms.
•    Recommends hardware/software solutions for short-range problems and to support long range technology planning. 
•    Provides user support, including problem diagnosis and resolutions in all the above areas.
•    Front line Endpoint support for Cyber  Security related issues, training and enforcement.
•    Executes Cyber Security & IT online training modules for User base.
•    Executes Cyber Security awareness testing modules.
•    Collaborates with the security team to perform tests and find Cyber Security related weaknesses.
•    Works with management to develop best practices.
•    Trains End user base on IT security procedures.
 

Desired Skills/Qualifications:
•    Must be able to deal with all levels of management and personnel
•    Must have proven ability to analyze and solve problems
•    Must have demonstrated experience with a multitude of hardware, PC software, and operating systems
•    Must have project management experience
•    Must possess excellent interpersonal, communication, and problem-solving skills
•    Must have demonstrated knowledge of ERP/MRP systems and Microsoft Suite

EXPERIENCE:
Essential:
1. 2 – 3 years experience 

EDUCATION:
Essential:
HS Diploma or GED

Desirable:
Advanced degree or Course study in IT or networking; will substitute with experience.

WORK ENVIRONMENT:

Works in both a standard office environment and an industrial manufacturing environment. Employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

EXPERIENCE:

Essential:

1. 2 – 3 years experience

EDUCATION:

Essential:

HS Diploma or GED

Desirable:

Advanced degree or Course study in IT or networking; will substitute with experience.

Note:

This job description does not list all the duties of the job. Supervisors or managers may ask you to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

NWL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. NWL will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 609-298-7300.

Salary : $59,000 - $88,000