Operations and Quality Manager

Operations & Quality Manager

Location: Elk Grove Village
Industry: Plumbing Products Manufacturing - Maid O Mist
Job Type: Full-Time

About Us

We are a growing plumbing products manufacturer dedicated to delivering high-quality, reliable products to customers across North America. We focus on hydronic and steam products and are adding to our offering on an ongoing basis. Our team values operational excellence, continuous improvement, and a strong commitment to quality and customer satisfaction.

We are seeking an experienced Operations & Quality Manager to lead manufacturing operations, quality assurance initiatives, and process improvement efforts at our Elk Grove Village facility.

Position Summary

The Operations & Quality Manager will oversee daily manufacturing operations while driving quality standards, production efficiency, inventory control, and continuous improvement initiatives. This role requires a hands-on leader with strong analytical skills, manufacturing experience, and a proactive approach to operational excellence. MUST BE AUTONOMOUS WITH EXCELLENT COMMUNICATION SKILLS

Key Responsibilities

Operations Management

• Manage day-to-day production activities to ensure efficiency, safety, and on-time delivery
• Monitor production schedules, staffing, and workflow optimization
• Improve operational processes to reduce waste and increase productivity
• Coordinate with purchasing, warehouse, and logistics teams to maintain material flow
• Develop and track KPIs related to production, efficiency, and delivery performance
• Ensure compliance with company policies and safety standards

Quality Management

• Lead quality assurance and quality control programs across manufacturing operations
• Develop and maintain SOPs, inspection procedures, and quality documentation
• Investigate product defects, customer complaints, and non-conformance issues
• Implement corrective and preventive actions (CAPA)
• Conduct internal audits and support supplier quality initiatives
• Maintain compliance with applicable industry standards and regulations

Leadership & Continuous Improvement

• Supervise and mentor production and quality personnel
• Foster a culture of accountability, teamwork, and continuous improvement
• Lead Lean Manufacturing and process improvement initiatives
• Collaborate with engineering and product development teams on manufacturability and quality improvements

Qualifications

• Bachelor’s degree in Operations Management, Engineering, Manufacturing, or related field preferred
• 5 years of experience in manufacturing operations and quality management
• Experience in plumbing products, metal fabrication, industrial manufacturing, or related industries preferred
• Strong knowledge of Lean Manufacturing, Six Sigma, and continuous improvement methodologies
• Experience with ERP systems and production planning
• Ability to analyze data and drive operational decisions
• Strong leadership, communication, and organizational skills
• Knowledge of ISO quality standards is also required

• Compensation & Benefits
• Competitive salary based on experience
• Performance bonus opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Career growth opportunities within a growing organization