What are the responsibilities and job description for the Operations Supervisor 2 (Operator of Record) position at NW Natural?
Non-Union Position
WTR-Water Services Management Staff-King Water; Coupeville, Washington (US-WA)
Regular FT, Non-Exempt
Posting # 5590
About Us:
NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.
Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.
NW Natural Holdings' Texas operations are some of the fastest growing utilities in the nation, where our focus is on supporting developers by providing essential services to new communities. Our highly driven out-of-the-box thinkers are motivated to meet developer/builder timelines and requirements and pride themselves on partnerships with the developers, builders, and communities we serve.
The Role:
The Operations Supervisor (Operator of Record) is responsible for the safe, compliant, and efficient operation of water treatment and distribution systems across assigned service areas. This role serves as the legally designated Operator of Record (OOR) and is accountable for ensuring system operations meet all applicable federal, state, and local regulatory requirements.
This position provides direct leadership, technical oversight, and operational direction to field operators and technicians while maintaining accountability for system performance, water quality, regulatory compliance, and emergency response.
Day to Day:
Operational Leadership & Oversight
- Schedule, prioritize, and oversee daily work of field operators and technicians to ensure operational requirements, service levels, and project requests are met
- Provide supervisory leadership, including training, coaching, staffing, and performance management of the operations team
- Conduct employee performance evaluations in alignment with company guidelines
- Develop staff capabilities, ensuring completion of required training and progression of certifications
Regulatory Compliance & Operator of Record Accountability
- Serve as the Operator of Record (OOR) with full accountability for regulatory compliance, system integrity, and public health standards
- Ensure all compliance sampling, monitoring, and reporting requirements are completed accurately and on time
- Maintain current knowledge of all applicable federal, state (WA DOH), and local regulations, ensuring strict compliance
- Ensure all compliance issues or violations are properly communicated, documented, and resolved in a timely manner
- Maintain and ensure accuracy of all required documentation, including:
- Operations & Maintenance (O&M) manuals
- Emergency Response Plans
- Sampling plans and compliance documentation
Emergency Response & System Reliability
- Coordinate and oversee after-hours emergency response, ensuring timely dispatch of staff, equipment, and resources
- Direct operational response to system failures, water quality concerns, or urgent service issues
- Ensure readiness and effectiveness of emergency response protocols
Operational Coordination & Stakeholder Support
- Support management of client and stakeholder communications related to system operations and service delivery
- Coordinate with internal teams, contractors, and regulatory agencies as needed
- Execute additional operational priorities and assignments as directed by the Washington Operations Manager
Safety & Compliance
- Ensure adherence to all Company policies, procedures, and safety regulations
- Maintain compliance with Company standards related to workplace conduct, safety, and operational expectations
Come on your first day with:
- 5 years of progressively responsible experience in water utility operations, including regulatory compliance, system oversight, and experience leading or directing field operations
- To meet regulatory requirements for a Satellite Management Agency (SMA) certification in Washington, the following certifications are required at a minimum:
- Water Distribution Manager 2 (WDM 2)
- Water Treatment Plant Operator 2 (WTPO 2)
- Cross Connection Specialist (CCS)
- In addition:
- Must meet all requirements to serve as an Operator of Record under Washington state regulations
- Ability to maintain certifications in good standing and obtain higher-level certifications as required for system size and complexity
- Valid Washington driver’s license
WORKING CONDITIONS:
The working environment will be outdoor and indoor conditions depending on the specific supervisory role and need. This position requires decision and leadership ability, at times in emergency situations. Safety procedures must always be followed. Employees may be exposed to hazardous materials, confined space, electrical components, and heavy equipment such as backhoes, dump trucks and sewer flushing vehicles. Employees must be in a physical condition that will allow personnel access into typical industrial processing plant facilities and equipment
What we offer:
Health & Wellness –
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
Work Life Balance -
- Accrue up to 15 Vacation Days annually
- 13 paid holidays
- 3 weeks paid parental leave
Financial -
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
Base salary range: $80,063.00 - $106,750.00 per year, depending on qualifications
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
https://www.careers.nwnatural.com/nwnaturalwater
Deadline: 6/5/2026
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
All applications must be submitted through NW Natural Water’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.
Salary : $80,063 - $106,750